Dedicated manager in training with a strong focus on customer service and employee training. Skilled in quality control and time management, ensuring operational excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Manager in Training
McDonald's
Dyersville, Iowa
03.2024 - 08.2026
Trained team members on operational standards and customer service, enhancing overall team competency.
Delegated employee assignments, monitored progress, and evaluated performance to ensure team accountability and development.
Assisted management in executing promotional campaigns and special events, contributing to increased customer engagement.
Oversaw food preparation processes, ensuring compliance with quality and safety regulations.
Maintained cleanliness and organization of the restaurant environment to enhance customer experience.
Worked closely with customers to understand needs and resolve diverse issues.
Barista
Roast & Toast
Delhi, Iowa
08.2024 - 07.2025
Provided friendly customer service while taking and processing orders efficiently.
Prepared high-quality coffee beverages following standard recipes and techniques.
Operated espresso machines and other equipment to ensure optimal performance.
Maintained cleanliness and organization of the coffee shop and workstations.
Barista
Scooters
Manchester, Iowa
03.2023 - 11.2023
Provided friendly customer service while taking and processing orders efficiently.
Prepared high-quality coffee beverages following standard recipes and techniques.
Operated espresso machines and other equipment to ensure optimal performance.
Maintained cleanliness and organization of the coffee shop and workstations.
Education
High School Diploma -
Iowa State University
Ames, IA
09-2026
Skills
Operational standards
Employee training
Team development
Project management
Quality control
Time management
Customer service
Affiliations
Fine Arts (Musical, Play, Speech- IE & Large Group, Band- Jazz, Pep, Concert, Choir- Jazz, Concert)