Overview
Work History
Education
Skills
Timeline
Volunteering
Extracurricular Activities
References
Receptionist
Taylor Schlechter

Taylor Schlechter

Operations Support Specialist
Brookings,SD

Overview

4
4
years of professional experience

Work History

Operations Support Specialist

HME Companies
Brookings, SD
09.2023 - Current
  • Collaborated with multiple teams across the organization to ensure smooth delivery of services.
  • Participated in weekly meetings with other departments to discuss ongoing projects and initiatives.
  • Maintained accurate records of all operational activities in accordance with company policies.
  • Assisted in the development of new processes to improve operational efficiency.
  • Trained staff on proper use of operational systems and procedures as needed.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Billing Coordinator

HME Companies
Brookings, SD
03.2023 - 09.2023
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Input details into accounts and tracked payments.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Built and strengthened client relationships to form long-lasting, profitable bonds.
  • Maintained strong pipeline of corporate clients by collaborating closely with partners.

Third Party Biller

DT-Trak Consulting
Miller, SD
07.2021 - 03.2023
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Maintained confidentiality on all patient record data.
  • Verified insurance eligibility for patients by calling appropriate parties.

Switchboard Receptionist

Brookings Health System
Brookings, SD
06.2020 - 07.2021
  • Registered patients and collected information to support medical operations.
  • Completed connections between callers, departments and professionals.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Checked in guests and issued badges for optimal security.

Education

MBA - Master of Business Administration

University of Mary
Bismarck, ND
12.2023

Bachelor of Science - Community and Public Health

South Dakota State University
2021

Skills

  • Effective team leader
  • Complex problem solver
  • Organized
  • Dependable
  • People skills
  • Time management skills
  • Relationship building
  • Communication
  • Process Improvement
  • Reporting and Documentation

Timeline

Operations Support Specialist

HME Companies
09.2023 - Current

Billing Coordinator

HME Companies
03.2023 - 09.2023

Third Party Biller

DT-Trak Consulting
07.2021 - 03.2023

Switchboard Receptionist

Brookings Health System
06.2020 - 07.2021

MBA - Master of Business Administration

University of Mary

Bachelor of Science - Community and Public Health

South Dakota State University

Volunteering

  • Women In Leadership Committee Brookings Area Chamber of Commerce - Women In Leadership Committee Member
  • State a Thon
    Sophomore Year: Dancer | Junior Year: Entertainment Committee | Senior Year: Executive Board, Co-Fundraising Chai

Extracurricular Activities

State a Thon

Sophomore Year: Dancer | Junior Year: Entertainment Committee | Senior Year: Executive Board, Co-Fundraising Chair

Women In Leadership Committee

Brookings Area Chamber of Commerce - Women In Leadership Committee Member

References

References available upon request

Similar Profiles

CREATE PROFILE
Taylor SchlechterOperations Support Specialist