Taylor Scott

• Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
• Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
• Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.

• Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
• Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
• Advocated for patient needs during interdisciplinary team meetings, ensuring their voices were heard in the decision-making process.
• Promoted a collaborative environment among healthcare professionals by fostering open communication channels across various departments.

Customer Service experience in telephone and customer facing. Familiar with customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill a productive role in your company.