Taylor Shay
East Stroudsburg,PA
Summary
Results-oriented professional with extensive experience in managing multi-line switchboards. Expertise in training new staff and collaborating with medical teams to improve communication efficiency and operational effectiveness.
As experienced communications professional, brings valuable expertise in handling complex switchboard systems and ensuring uninterrupted service. Proven track record of enhancing customer satisfaction by delivering prompt and accurate call routing. Known for strong team collaboration and adaptability to meet changing demands, while consistently showcasing excellent verbal communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Switchboard Operator
Lehigh Valley Hospital
East Stroudsburg, PA
12.2019 - Current
- Operated multi-line switchboard, efficiently managing incoming calls and directing inquiries to appropriate departments.
- Provided exceptional customer service, addressing patient and visitor needs with professionalism and empathy.
- Maintained accurate call logs and documentation, ensuring compliance with hospital communication protocols.
- Assisted in training new staff on switchboard operations and communication systems for enhanced team performance.
- Collaborated with medical personnel to streamline communication processes, improving response times to urgent requests.
- Implemented process improvements that increased operational efficiency of the switchboard functions within the hospital environment.
- Monitored emergency lines, prioritizing urgent situations to ensure prompt response from relevant services.
- Led efforts in maintaining equipment functionality, coordinating repairs and upgrades as necessary for uninterrupted service delivery.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Sales Associate
Ace Hardware
Tannersville, PA
06.2019 - 12.2019
- Managed customer inquiries and provided product recommendations to enhance sales experience.
- Conducted regular inventory checks to maintain optimal stock levels and reduce discrepancies.
- Trained new associates on store policies, procedures, and customer service techniques.
- Implemented merchandising strategies to improve product visibility and drive sales growth.
- Collaborated with team members to streamline checkout processes and enhance operational efficiency.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Parts Assistant
Greg's Diesel Service
Allentown, PA
12.2018 - 02.2019
- Managed inventory levels and organized parts for efficient retrieval and distribution.
- Assisted in processing incoming shipments, ensuring accuracy of received parts.
- Operated specialized machinery for parts assembly and testing, maintaining high safety standards.
- Collaborated with technicians to identify parts requirements for ongoing service projects.
- Streamlined order fulfillment processes, improving turnaround time for customer requests.
- Trained new staff on inventory management systems and best practices in parts handling.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
Education
High School Diploma -
Pocono Mountain East
Swiftwater, PASkills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Answering questions
- Strong telephone etiquette
- Filing management
- Typing speed
- Follow-up skills
- Task delegation
- Clerical support
- Multi-line phone systems
- Alarm reporting
- Calm demeanor
- Call transfers
- Clear communication
- Professional communication
- Front desk management
Certification
- CPR/AED Certification
Timeline
Switchboard Operator
Lehigh Valley Hospital
12.2019 - Current
Sales Associate
Ace Hardware
06.2019 - 12.2019
Parts Assistant
Greg's Diesel Service
12.2018 - 02.2019
High School Diploma -
Pocono Mountain East