Taylor Shepherd
Callahan
Summary
Dynamic customer service professional with proven success at HomeDepot & Walgreens Pharmacy, excelling in problem-solving and communication. Recognized for enhancing customer satisfaction through effective solutions and team collaboration. Skilled in data entry and active listening, consistently delivering exceptional service and fostering positive relationships in fast-paced environments.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreen's Pharmacy
Callahan
02.2025 - Current
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Supervisor
Home Depot
Yulee
01.2022 - 12.2024
- Assisted in developing training materials for new hires as well as existing employees.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Proofread copy to check grammar, punctuation, spelling, syntax, and organization of material.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Head Cashier
Marathon Gas Station
Callahan
03.2019 - 06.2022
- Assisted customers with product information, location, and pricing, enhancing shopping experience.
- Answered phone calls to assist customers with questions and orders.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Team Leader
McDonald's
Callahan
06.2016 - 03.2019
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High School Diploma -
West Nassau High School
Callahan, Florida05-2017
Skills
- Customer service
- Communication skills
- Problem solving
- Time management
- Data entry
- Product knowledge
- Team collaboration
- Technical support
- Active listening
- Answering customer questions
Languages
English
Full Professional
References
References available upon request.
Timeline
Pharmacy Customer Service Representative
Walgreen's Pharmacy
02.2025 - Current
Customer Service Supervisor
Home Depot
01.2022 - 12.2024
Head Cashier
Marathon Gas Station
03.2019 - 06.2022
Team Leader
McDonald's
06.2016 - 03.2019
High School Diploma -
West Nassau High School