Taylor Shields
Wolf Lake,IL
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Agent
American Income Life Insurance Company
06.2023 - 01.2024
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
RCA/PSE Clerk
USPS
08.2020 - 10.2022
- Strengthened team communication by collaborating closely with coworkers to identify bottlenecks and resolve operational issues promptly.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
Education
High School Diploma -
Anna Jonesboro Highschool
Anna, IL05.2017
Skills
- Client Retention
- Policy Renewals
- Account Management
- Client Relations
Certification
- Health license
- life license
- property license
- casualty license
Timeline
Insurance Agent
American Income Life Insurance Company
06.2023 - 01.2024
RCA/PSE Clerk
USPS
08.2020 - 10.2022
High School Diploma -
Anna Jonesboro Highschool
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