Taylor Silva
Chico,CA
Summary
Customer-focused manager with strength in team leadership, staff scheduling, conflict resolution, and inventory management. Skilled at keeping daily operations smooth, training employees, and maintaining high service standards.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Manager
Quickly
Merced
01.2023 - Current
- Managed customer service interactions, ensuring efficient store operations and high-quality daily service.
- Monitored staff performance, providing timely feedback and addressing issues to maintain service standards.
- Coached, mentored, and trained team members to enhance job performance and foster a positive work environment.
- Resolved customer concerns and service issues
- Scheduled staff and balanced labor coverage
- Monitored inventory and coordinated supplier orders
- Enforced cleanliness and food safety procedures
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Target Team Member
Super Target Store
Atwater, California
11.2022 - 01.2023
- Greeted customers at the entrance to identify and address their needs promptly.
- Provided answers to store and merchandise inquiries, guiding customers to desired items.
- Gathered Drive Up and Order Pickup items for guest orders
- Supported order pickup and guest service desk requests, enhancing customer satisfaction.
Education
High School Diploma -
Golden Valley High School
Merced, CA05-2020
Some College (No Degree) -
Merced College
Merced, CA10-2026
Skills
- Customer service
- Team leadership
- Employee training
- Staff scheduling
- Inventory management
- Cash handling
- Complex problem solving
- Conflict resolution
- Recruiting and interviewing
Certification
- Cosmetology License
Timeline
Manager
Quickly
01.2023 - Current
Target Team Member
Super Target Store
11.2022 - 01.2023
High School Diploma -
Golden Valley High School
Some College (No Degree) -
Merced College