Taylor Skelton
Hickory Hills,IL
Summary
Sales-driven and customer-focused professional with a proven track record in managing relationships with wholesale customers and enhancing their experience. Expertise in crafting unique culinary journeys that resonate with clients while effectively communicating the stories behind diverse suppliers. Committed to collaborating with restaurants to develop beverage menus that align seamlessly with their culinary offerings, optimizing customer satisfaction and sales growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Circle K Corp
Chicago, IL
05.2024 - Current
- Spearhead customer service initiatives to enhance the shopping experience, resulting in increased customer loyalty and sales.
- Manage the ordering and receiving of thousands of dollars in product weekly, ensuring optimal stock levels to meet customer demand.
- In depth product knowledge of beverages. Including beer both domestic and imports.
- Conduct interviews and provide training to new team members, emphasizing customer engagement and service excellence.
- Oversee daily paperwork and accounting for product counts and register transactions, ensuring accuracy for customer transactions.
Bakery Retail Representative
Whole Foods Market Inc
Evergreen Park, IL
11.2023 - 05.2024
- Engaged customers through exceptional service in baking and pastry production, enhancing customer satisfaction and repeat business.
- Managed store displays and product stocking to create an inviting shopping environment, driving sales through visual merchandising.
- Organized back-of-house operations, ensuring efficient workflows that support timely service and customer needs.
- Handled custom orders and catered events, demonstrating flexibility and responsiveness to diverse customer requests.
- Collaborated across departments, leveraging product knowledge to educate customers about specialty items, including cheeses and alcohols.
Manager
Linc Leasing
Chicago, IL
10.2019 - 11.2023
- Drove sales performance and customer satisfaction across multiple store locations, implementing strategies to enhance service and engagement.
- Led hiring and training initiatives to develop a knowledgeable sales team focused on building strong customer relationships.
- Collaborated with distributors to negotiate terms and secure favorable products for retail, enhancing the overall product offering.
Trainer/Barista
Starbucks
Paso Robles, CA
06.2016 - 10.2019
- Delivered outstanding customer service in a fast-paced environment, fostering a welcoming atmosphere and increasing customer retention.
- Trained new associates in product knowledge and customer interaction techniques, ensuring high standards of service.
- Top performer in sales goal incentives for new products and seasonal item sales multiple quarters in a row.
Skills
- Management of both staff and business in a multimillion dollar company
- Ordering and receiving stock and shipments for both large buisness and small store fronts
- Incredibly fast learner
- Food handling certified
- Alcohol handling and sales certified
- Organization and sanitation experience
- Communication both in person and over digital formats
- Time management and punctuality
- Proficient in credit and register systems Cash and safe deposit handling experience
Timeline
Assistant Manager
Circle K Corp
05.2024 - Current
Bakery Retail Representative
Whole Foods Market Inc
11.2023 - 05.2024
Manager
Linc Leasing
10.2019 - 11.2023
Trainer/Barista
Starbucks
06.2016 - 10.2019