Taylor Skinner
Jefferson,Ohio
Summary
Motivated Finance major leveraging knowledge and experiences in management and customer services to contribute to companies' success in maintaining roles and services. Strong sense of organization and reliability, excelling at managing multiple priorities while maintaining a positive attitude. Always willing to go the extra mile and take on additional responsibilities to ensure achievement of team goals.
Overview
7
7
years of professional experience
Work History
Associate
The Fruit Stand Ohio
09.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained a clean and organized store environment, enhancing the overall experience for customers.
Zipline Supervisor and Attractions Worker
Adventure zone
06.2022 - 09.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Representative
Dominos Pizza
06.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Manager privileges and duties
Volunteer
Jefferson Church of the Nazarene
10.2017 - 01.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Business Administration - Finance
Cleveland State University
Cleveland, Ohio05.2026
Skills
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Staff Discipline
- Software experience
- Financial Management
- Data Analytics
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Team building
- Adaptability
Volunteer Experience
- Jefferson Church of the Nazarene, Venison Dinner, 2016-2019, Set up, Serve customers food, Clean up/tear down tables, chairs, etc
- Upwards Basketball Organization, 2017-2022, Scorebook keeper, Concessions stand worker
- Opal House, 2021-2022, Pick weeds, Plant flowers
- Veterans Memorial, 2021-2022, Cleaned leaves around it, Cleaned stones
Timeline
Associate
The Fruit Stand Ohio
09.2023 - Current
Zipline Supervisor and Attractions Worker
Adventure zone
06.2022 - 09.2024
Customer Service Representative
Dominos Pizza
06.2020 - 01.2023
Volunteer
Jefferson Church of the Nazarene
10.2017 - 01.2021
Bachelor of Business Administration - Finance
Cleveland State University
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