Taylor Smith
Mission Viejo,CA
Summary
Proven in enhancing guest experiences at Four Sisters Inn, I excel in hotel operations and guest service excellence. My initiative and reliability, demonstrated through improving housekeeping efficiency and fostering positive guest interactions, reflect my commitment to excellence. Skilled in time management and customer service, I consistently exceed operational standards and guest expectations.
Overview
6
6
years of professional experience
Work History
Houseman
Four Sisters Inn
Dana Point, CA
04.2021 - Current
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
Floor Staff Member
Regal Cinemas
Irvine, CA
05.2018 - 06.2022
- worked in many different areas of the theater
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained up-to-date knowledge of current and upcoming events, providing informed recommendations to patrons.
- Educated patrons on theater policies, promoting a safe and enjoyable entertainment environment.
- Streamlined box office operations for improved efficiency and reduced wait times.
- Assisted patrons with special needs, ensuring a positive and inclusive experience for all.
- Balanced daily cash drawers, ensuring accurate financial reporting and accountability.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
- Accurately processed cash and credit card transactions, maintaining proper accounting records.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Greeted over Number customers per day and determined best approach to provide optimal service.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Trabuco Hills High School
Mission Viejo, CA06.2018
Skills
- Hotel operations knowledge
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest Service Excellence
- Time Management
- Customer Service
Timeline
Houseman
Four Sisters Inn
04.2021 - Current
Floor Staff Member
Regal Cinemas
05.2018 - 06.2022
Trabuco Hills High School