Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Taylor Smith

Baltimore ,MD

Summary

Dedicated and adaptable student with a solid foundation in fast food and retail industries, bolstered by four years of hands-on experience since the age of 16. Thrives in dynamic environments. Possesses exceptional communication and technical skills, coupled with a keen eye for detail and the ability to learn quickly. A poised team player that contributes positively to any team. Hardworking and passionate individual with strong organizational skills, eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Team Member

McDonald's
06.2023 - 09.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Student Ambassador and Tour Guide (Work Study)

Morgan State University Admissions
09.2022 - 12.2022
  • Acted as a tour guide with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
  • Smoothed registration processes, offered technical support and organized paperwork.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Researched information on Morgan State University to provide accurate, detailed tours.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Increased student engagement by organizing and leading campus tours for prospective students and their families.
  • Enhanced university reputation by representing the institution at various events, including open houses and college fairs.

Sales Associate

Rue21
01.2020 - 08.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Issued receipts and processed refunds, credits or exchanges.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Restaurant Team Member

Chic-Fil-A
10.2019 - 12.2019
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Greeted customers at drive-thru and took food orders.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.

Restaurant Team Member

Chic-Fil-A
06.2019 - 10.2019
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Greeted customers at drive-thru and took food orders.
  • Checked and restocked utensils and condiments in appropriate locations for guests.

Education

Bachelor of Science - Social Work

Morgan State University
Baltimore
05.2025

Skills

  • Sales Trends
  • Product and Service Sales
  • Money Handling
  • Stocking and Replenishing
  • Sales Training
  • Merchandise Display
  • Reading Comprehension Skills
  • Dining Area Maintenance
  • Conflict Resolution
  • Retail Store Operations such as: Store Opening and Closing, Product Recommendations, Folding Clothes, etc
  • Returns and Refunds
  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Clear Communication

Hobbies and Interests

  • Reading
  • Creative Writing
  • Graphic Design
  • 3D Modeling and 3D Fashion Design
  • Drawing/Visual Arts

References

  • Dr. Anita Wells (Professor)

Email: anita.wells@morgan.edu

  • Tavon Mclaughlin-Steele (Former Employer)

Email: tavon.mclaughlin@morgan.edu

  • Darryl Green (Advisor)

Email: darryl.green@morgan.edu

Timeline

Team Member

McDonald's
06.2023 - 09.2023

Student Ambassador and Tour Guide (Work Study)

Morgan State University Admissions
09.2022 - 12.2022

Sales Associate

Rue21
01.2020 - 08.2022

Restaurant Team Member

Chic-Fil-A
10.2019 - 12.2019

Restaurant Team Member

Chic-Fil-A
06.2019 - 10.2019

Bachelor of Science - Social Work

Morgan State University

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Taylor Smith