Taylor Smith
Cleveland,TN
Summary
At Goin' to the Dogs, I have excelled in managing high-volume calls and scheduling, demonstrating exceptional time management and customer service skills. My proactive approach resolved concerns, fostering client loyalty and repeat business. Proficient in multi-line telephone systems and detailed administrative tasks, I ensured smooth operations and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist /Assistant Dog Groomer
Goin' to the Dogs
11.2021 - Current
- Efficiently managed multi-line telephone system and scheduled appointments during high call volumes.
- Resolved customer concerns and complaints.
- Developed strong relationships with clients through attentive listening skills, promoting repeat business.
- Successfully performed administrative duties such as filing paperwork and processing payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Bledsoe County High School
Pikeville, TN05.2021
Skills
- Appointment Scheduling
- Time Management
- Typing Speed
- Verbal and written communication
- Multi-Line Telephone Systems
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Courteous and Professional
Certification
- OSHA 10 Certified
- Basic Life Support Certification (BLS)
Languages
English
Timeline
Receptionist /Assistant Dog Groomer
Goin' to the Dogs
11.2021 - Current
- OSHA 10 Certified
- Basic Life Support Certification (BLS)
High School Diploma -
Bledsoe County High School
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