Taylor Spicer
Middleburg
Summary
Dynamic and dedicated professional with extensive experience at Brunchville, excelling in customer service and conflict resolution. Proven ability to manage high-pressure situations while maintaining exceptional service standards. Strong multitasking skills and attention to detail enhance guest satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Waitress
Brunchville
Middleburg, FL
11.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely and accurate order delivery.
- Assisted with menu recommendations, enhancing guest dining experience.
- Collaborated with kitchen staff to coordinate food preparation and service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments accurately and efficiently.
- Trained new staff on restaurant policies and service procedures.
- Resolved customer complaints promptly, promoting guest satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Hostess/waitress
La Catrina
Middleburg, FL
08.2023 - Current
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed reservations and waitlists using restaurant management software.
- Communicated effectively with kitchen and service staff to optimize guest flow.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with team members to enhance overall dining experience for guests.
- Handled guest feedback professionally, resolving issues to ensure satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Associate of Arts - Sonography
FSCJ
Jacksonville, FLSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Service prioritization
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Time management
- Conflict resolution
Timeline
Waitress
Brunchville
11.2024 - Current
Hostess/waitress
La Catrina
08.2023 - Current
Associate of Arts - Sonography
FSCJ