Taylor Stayton
Louisville,KY
Summary
Detail-oriented and organized professional with a strong background in administrative tasks and management. Seeking to leverage proven skills in communication, scheduling, and data entry to support the efficiency and productivity business goals.
Overview
8
8
years of professional experience
Work History
Progressive Insurance-CRM
03.2025 - Current
- Handle customer inquiries, manage escalated issues, and resolve problems to ensure customer satisfaction.
- Develop and implement strategies to improve customer journeys, increase retention, and enhance overall customer loyalty.
- Work with marketing, sales, and support teams to align CRM efforts with overall business goals.
- Oversees customer data integrity, performs data analysis, and develops customer segmentation models.
Feeder Dispatch Associate
UPS
09.2024 - 03.2025
- Performs daily tasks that involve checking and ensuring each trailer observed shows correct contents.
- Demonstrates collaborative and computer skills for a successful sort.
- Ensures proper communication directly with drivers needing assistance with necessary job functions to better execute their daily job roles.
Debt Collector
GLA Collections
10.2023 - 09.2024
- Managed multiple accounts, effectively reducing outstanding balances through strategic business process and payment plans.
- Exceeded collection monthly goals by employing effective communication and persuasion techniques
- Maintained detailed and up-to-date records of all collection activities in compliance with regulatory requirements.
- Perform daily outbound calls with customers and business partners to finalize settlements in a timely manner.
Air Ramp Supervisor
UPS
Louisville, KY
10.2020 - 10.2023
- Develop and evaluate strategic process improvement plans for an effective business operations.
- Demonstrated strong decision-making abilities in high-pressure situations, ensuring deadlines were met consistently for business goals.
- Review and plan daily operating plans to identify and manage aircraft inbound and outbound movements.
- Managed and mentored group of employees, fostering professional growth and enhancing overall team performance.
- Managing the end-to-end process of tracking staff hours, ensuring payroll accuracy, and maintaining compliance with labor laws.
Administrative Assistant
UPS
Louisville, KY
11.2018 - 10.2020
- Manage multiple projects simultaneously to meet tight deadlines, while maintaining the highest standards of quality.
- Collaborated with employees and management to provide critical operation reports ensuring a successful and safe sort.
Education
Dental Assisting Degree - undefined
ATA College
11.2018
Skills
- Proven ability to lead and inspire teams to achieve business goals
- Strong verbal and written communication skills; able to effectively convey complex information
- Skilled in resolving conflicts and overcoming challenges within a team and customers
- Ability to adapt and learn with new and changing concepts and conditions
- Proficient in Microsoft Office Suite
Timeline
Progressive Insurance-CRM
03.2025 - Current
Feeder Dispatch Associate
UPS
09.2024 - 03.2025
Debt Collector
GLA Collections
10.2023 - 09.2024
Air Ramp Supervisor
UPS
10.2020 - 10.2023
Administrative Assistant
UPS
11.2018 - 10.2020
Dental Assisting Degree - undefined
ATA College