Taylor Stier
Summary
Outgoing Clinic Manager with over 8 years of experience working with medical personnel. Exceptional skill in problem-solving creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
12
12
years of professional experience
Work History
Service Line Manager
University of Minnesota Physicians
11.2022 - 12.2023
- Oversaw Neurology, EMG and Neuropsychology clinic departments with 20 direct reports.
- Solidified strong communication channels between staff and providers.
- Participated in three monthly clinic committees focused on patient care improvements.
- Initiated and managed two large-scale projects for clinic improvements and staff work-life balance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Project Manager
Engage Health, Inc.
12.2021 - 11.2022
- Strategized and planned social media posts across three platforms
- Create project plans to fit client and stakeholder needs and deliver within budget on desired outcomes
- Led brainstorming meetings for new initiatives and business strategies.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Technical Procedures Scheduling Coordinator
Allina Health
04.2019 - 11.2021
- Coordinated procedures and services for patients and clinics in Epic
- Communicated to charge nurses and surgeons' procedure information in a timely manner
- Centralized and implemented department process changes efficiently
- Maintained surgeon preference cards and procedure index for accuracy.
92F - Fueler
Minnesota Army National Guard
02.2012 - 02.2020
- Received and distributed bulk fuel efficiently
- Selected and submitted samples from six fuel trucks to the fuel laboratory for testing
- Performed petroleum accounting duties monthly to maintain accuracy and accountability
- Educated and presented safety precautions with twenty personnel monthly before, during and after aircraft refueling missions.
Patient Registration/Scheduler-Lead
Allina Health, Women's Health Consultants P.A.
12.2016 - 04.2019
- Identified projects critical to improving quality outcomes within organization and maximize return on investment of utilized resources.
- Participated in a committee discussing workflow and safety improvement efforts.
- Guided, facilitated, trained, and coached all levels of the organization.
- Managed projects for annual clinical outcome improvements.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Patient Access Liaison
Allina Health
07.2015 - 12.2016
- Scheduled and operated calls for various clinics.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Demonstrated consistent customer service.
- Performed to meet monthly criteria set by the supervisors.
Education
MBA - Healthcare Management
Saint Catherine University
Saint Paul, MN12.2021
Bachelor of Science - Public Health & Gender, Women, Sexuality Studies
University of Minnesota
Minneapolis, MN05.2015
Skills
- Staff Management
- Business Development
- Customer Service
- Process Improvement
- Schedule Management
- Team Leadership
Timeline
Service Line Manager
University of Minnesota Physicians
11.2022 - 12.2023
Project Manager
Engage Health, Inc.
12.2021 - 11.2022
Technical Procedures Scheduling Coordinator
Allina Health
04.2019 - 11.2021
Patient Registration/Scheduler-Lead
Allina Health, Women's Health Consultants P.A.
12.2016 - 04.2019
Patient Access Liaison
Allina Health
07.2015 - 12.2016
92F - Fueler
Minnesota Army National Guard
02.2012 - 02.2020
MBA - Healthcare Management
Saint Catherine University
Bachelor of Science - Public Health & Gender, Women, Sexuality Studies
University of Minnesota
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