Taylor Stinchcomb
WINTER HAVEN
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my troubleshooting skills and customer service expertise at Valvoline Instant Oil Change to mentor junior technicians and boost sales. Demonstrated dependability across all roles, significantly improving service quality and safety standards.
Overview
6
6
years of professional experience
Work History
Lube Technician
Winter Haven Honda
10.2022 - 10.2024
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Senior Technician
Valvoline Instant Oil Change
10.2021 - 08.2022
- Monitored and enforced safety measures to mitigate hazards.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of a point inspection.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Lawn Maintenance Laborer
Bush's Pest Control
04.2020 - 09.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from client properties.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Developed strong relationships with clients through clear communication of services provided and project timelines.
Ride Operator
Merlin Entertainments Group Ltd.
08.2018 - 03.2020
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Education
High School Diploma -
Auburndale High School
Auburndale, FL05.2018
Skills
- Customer Service
- Dependable and Responsible
- Coaching and Mentoring
- Sales experience
- Troubleshooting and resolution
- Hardworking and Dedicated
Timeline
Lube Technician
Winter Haven Honda
10.2022 - 10.2024
Senior Technician
Valvoline Instant Oil Change
10.2021 - 08.2022
Lawn Maintenance Laborer
Bush's Pest Control
04.2020 - 09.2021
Ride Operator
Merlin Entertainments Group Ltd.
08.2018 - 03.2020
High School Diploma -
Auburndale High School
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