- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Outdoor Recreation
- Volunteering at local animal shelters and rescue organizations
- Horseback Riding
- Animal Care
- Environmental Conservation Projects
- Photography
Taylor Svoboda
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree - Wildlife Biology
University of South Florida
St. Petersburg, FL01-2028
High School Diploma -
Riverview High School
Sarasota, FL05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint resolution
- Client relations
- Professional telephone demeanor
Certification
During high school, I was a part of the International Baccalaureate program, which is a rigorous education curriculum that prepares students to earn their diploma and be well prepared for college. My first two years were pre-IB, which prepared me for the actual IB program and introduced me to new learning experiences. My last two years were fully involved in the IB program.
Interests
Timeline
Customer Service Representative
Publix
08.2021 - Current
No Degree - Wildlife Biology
University of South Florida
High School Diploma -
Riverview High School
Similar Profiles
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Da'vion FlournoyDa'vion Flournoy
Cashier at PublixCashier at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T