TAYLOR SWEETLAND
CSA
Wilmington,N.C.
Summary
Motivated and team oriented, enjoys working with people and being part of a large or small team. Self-motivated to prioritize tasks while handling numerous duties simultaneously. Driven Customer Support Associate with over five years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Multiple recognitions from Lowe’s along with medals and awards from military service.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
CSA – Customer Service Associate
Lowe’s Home Improvement
1 2019 - Current
- Merchandiser and transitioned to part-time seasonal department associate after enrolling full-time for IT Cyber Security degree at CFCC.
- Works with customers daily to fulfill their needs & go beyond their expectations.
- This includes finding/ordering specific parts, answering questions about power equipment, and helping in any way possible to ensure and establish customer satisfaction.
Aircraft Fuel Systems Specialist
United States Air Force
01.2015 - 12.2019
- Responsible for internal and external fuel system maintenance on 28 C-130J’s valued at over $1.8B.
- Conducted confined-space entry maintenance such as fuel leaks, repairing inoperable pumps, and many troubleshooting actions.
- Required following directions from Technical Orders for every action taken along with documenting every action taken.
- Complied with local, AFOSH, OSHA safety directives, guidance, and applicable regulations.
Education
Associate of Applied Science - Cyber Security
Cape Fear Community College
Wilmington, NC 05.2022 - Current
Timeline
Associate of Applied Science - Cyber Security
Cape Fear Community College
05.2022 - Current
Aircraft Fuel Systems Specialist
United States Air Force
01.2015 - 12.2019
CSA – Customer Service Associate
Lowe’s Home Improvement
1 2019 - Current
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