Taylor Swenson
Cedar ,MN
Summary
Dynamic professional with extensive experience in operational management and conflict resolution. Expertise in analyzing customer feedback to implement service enhancements and streamline processes, contributing to improved response times and team performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Allstate Peterbilt
South St. Paul
01.2022 - Current
- Assisted in managing daily operational workflows to enhance service efficiency.
- Collaborated with team members to streamline customer service processes and improve response times.
- Supported training initiatives for new staff, fostering a culture of continuous improvement.
- Coordinated inventory management activities, ensuring accurate stock levels and timely replenishment.
- Analyzed customer feedback to identify areas for service enhancement and implement solutions.
- Facilitated communication between departments to promote collaboration and operational alignment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Correction Officer
State Of Minnesota
Oak Park, MN
04.2020 - 01.2022
- Ensured safety and security protocols within facility to maintain order and prevent incidents.
- Monitored inmate behavior and interventions to de-escalate potential conflicts effectively.
- Conducted regular inspections of premises to identify safety hazards and compliance issues.
- Prepared detailed reports on inmate activities, incidents, and daily operations for review by supervisors.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Routinely counted inmates and in response to potential security breaches.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Service Advisor
Allstate Peterbilt Group
South St. Paul
01.2018 - 01.2020
- Coordinated service appointments, enhancing customer satisfaction and optimizing workflow efficiency.
- Evaluated customer needs and provided tailored solutions, ensuring accurate service recommendations.
- Managed customer inquiries, resolving issues promptly to maintain high service standards.
- Developed and implemented process improvements, contributing to overall operational effectiveness.
- Established strong relationships with customers, promoting loyalty and repeat business through exceptional service.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
High School Diploma -
Woodbury High School
Woodbury, MNSkills
- Decision-making
- Customer service
- Team leadership
- Problem-solving
- Time management
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Multitasking and organization
Timeline
Assistant Manager
Allstate Peterbilt
01.2022 - Current
Correction Officer
State Of Minnesota
04.2020 - 01.2022
Service Advisor
Allstate Peterbilt Group
01.2018 - 01.2020
High School Diploma -
Woodbury High School