Summary
Overview
Work History
Education
Skills
References
Timeline
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Taylor Thomas

New Braunfels,TX

Summary

Experienced and driven individual with an impressive background of managing a multi-million-dollar restaurant while providing leadership, team building skills, and finding solutions to increase business profitability and efficiency. Particularly effective at connecting with people and building solid customer relationships by determining customers’ needs and responding promptly to customers’ questions and requests.

Overview

13
13
years of professional experience

Work History

Server

Gennaro's Trattoria
06.2021 - Current
  • Deliver exceptional, friendly, and fast service
  • Answer questions about menu and wine selections, making recommendations when requested
  • Accurately record orders and partner with team members to serve food and beverages that exceed guests’ expectations
  • Skillfully anticipate and meet guests’ needs
  • Manage closing and side duties
  • Consistently top of sales nightly.

Manager/Lead Trainer/Bartender

Gringos Mexican Kitchen
05.2011 - 10.2019
  • Made sure the company ran smoothly while providing hospitality and exceptional service
  • Acquired strong leadership and team building skills
  • Took inventory and managed money the company received daily
  • In charge of creating employee’s schedules weekly
  • Opened and closed the restaurant, ensuring tidiness and cleanliness along with safely locking doors and setting alarm
  • Lead pre-shift and post-shift meetings daily.

Education

Skills

  • Guest Engagement
  • Order Management
  • Point of Sale (POS) System Operations
  • Quality Control
  • Item Promotion
  • Effective Customer Upselling
  • Service Prioritization

References

References available upon request.

Timeline

Server

Gennaro's Trattoria
06.2021 - Current

Manager/Lead Trainer/Bartender

Gringos Mexican Kitchen
05.2011 - 10.2019

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Taylor Thomas