Taylor Thomas

Manage and supervise a team of 12 direct care staff in a residential treatment setting for adolescents with severe mental health diagnoses. Provide frequent staff trainings on de-escalation, crisis intervention, and therapeutic communication. Oversee the day-to-day operation of a 6-bed facility, ensuring safety, compliance, and individualized care plans.

• Implemented prescribed behavioral skills training to reduce problem behavior.
• Handled clients safely and appropriately to minimize risk of physical injury.
• Incorporated teaching and holistic training techniques to optimize client support.
• Attended training to acquire and maintain technical knowledge.
• Updated parents and caregivers on client progress to visualize client trajectory.
• Observed client behavior and collected, documented and summarized data to formulate treatment plans.
• Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
• Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Sorted and distributed office mail and recorded incoming mail.
• Maintained complex digital filing system for financial information.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Administrative assistant, data entry registrant, I handled all the paperwork, document processing, service requests, and calendar management for our team. Mail review and filing. Returned guests' phone calls and handled every documented each service request accordingly. Kept a neat and tidy work environment, I traveled whenever needed. This job boosted my confidence in computer software programs
• Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.

• Responsibilities include opening and closing the business office, reviewing and processing documents associated with customer’s vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, and answering multi-line phone system.