Taylor Tillis
Summary
Creative, resourceful, and dependable professional with 2 years of solid and strong experience in customer service. Specializing in problem solving and food safety. Committed to delivering high quality results with little supervision. Seeking a challenging position within an organization that values hard work and dedication.
Professional with experience in healthcare, prepared for this role. Strong ability to adapt to changing needs and collaborate effectively with teams. Skilled in patient care, medical terminology, and basic clinical procedures. Reliable and results-driven, with focus on achieving positive health outcomes and maintaining high standards in all tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Representative
VHC
01.2025 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
Patient Access Associate 1
Inova Fairfax Hospital
11.2023 - 11.2024
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Developed strong relationships with insurance providers, streamlining claim submissions and ensuring timely reimbursement for services provided.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
Patient Care Representative
See Clearly Vision
04.2022 - 11.2023
- Managed large amounts of inbound and outbound calls in a timely manner
- Identified customer’s needs, clarify information, researched every issue, and provided solutions
- Made outgoing calls- callback management and miscellaneous calls
- Check eligibility of insurance
- Check patients in and Out
- Schedule patients
- Work with doctors to get patients in for emergency visits
- Collect Copayment
Trusted Referee
ID.me
01.2022 - 04.2022
- Identifying documents with members through video chat
- Communicating with members on how to identify their identity
- Making sure documents are valid and not fake
- Resolving complaints that the member might have
- Heavy Call Volume during tax season
Patient Transporter
Crothall Healthcare
09.2021 - 01.2022
- Carefully lifting patients from their beds and placing them into wheelchairs or moveable beds.
- Moving patients to different areas of the hospital, such as operating rooms, treatment areas, and special service departments.
- Transporting supplies, laboratory specimens, and equipment to designated areas of the medical facility.
- Transporting deceased patients to the appropriate area, such as the mortuary.
- Providing patients and their families with compassion and care.
- Communicating with patients and nurses
- Call Center Experience
Supervisor
CHICK FIL-A
03.2018 - 08.2020
- Maintain sanitation, health and safety standards in work areas
- Read food order slips or receive verbal instructions as to food required by patron and prepare and cook food according to instructions
- Take food and drink orders
- Clean, stock and restock workstations and display cases
- Serve orders to customers at window, counter or tables
- Order and take delivery of supplies
- Receive payment by, cash, check, credit cards, vouchers or automatic debits
- Issue receipts, refunds or change due to customers
- Assist customers by providing information and resolving their complaints
- Mentor Employees
- End the business day and close the store
- Train employees
- Scheduled interviews
- Created and posted job ads
- Led onboarding and hiring
- Preparing catering orders
Education
GED -
Fairfax Adult Highschool
01.2022
LPN - Nursing
Standard College of Nursing
09-2026
Skills
- Accuracy Assurance
- Decision making
- Punctuality
- PC and MAC Computers Systems
- Adaptability
- Time management
- Type 45 WPM
- Use of multiple systems
- EPIC
- NEXTGEN
- Multitasking
- Patient confidentiality
- Patient-focused care
Certification
BLS
Timeline
Patient Care Representative
VHC
01.2025 - Current
Patient Access Associate 1
Inova Fairfax Hospital
11.2023 - 11.2024
Patient Care Representative
See Clearly Vision
04.2022 - 11.2023
Trusted Referee
ID.me
01.2022 - 04.2022
Patient Transporter
Crothall Healthcare
09.2021 - 01.2022
Supervisor
CHICK FIL-A
03.2018 - 08.2020
GED -
Fairfax Adult Highschool
LPN - Nursing
Standard College of Nursing
QUALIFICATIONS
- Ability to greet customers/patients in a polite and friendly fashion while working in a fast paced environment
- Excellent ability to respond to customer inquiries in a professional manner.
- Eagerness to learn and determine the needs of the customers.
- Strong oral communications skills including the ability to interact with a diverse group of people.
- Deadline driven and Flexible