Jordan Dillard

• Achieved high levels of patient satisfaction by delivering exceptional customer service support for gifthealth pharmacy through phone, live chat, and email interactions.
• Enhanced patient experience by assisting with medication orders, tracking prescription statuses, managing refills, and providing shipping updates.
• Streamlined the medication ordering process, enabling patients to navigate checkout efficiently.
• Secured additional prescription information by contacting healthcare providers on behalf of patients as needed.
• Investigated patient and order information to resolve concerns and provide precise updates.
• Successfully tackled issues related to medication orders, deliveries, refills, and account inquiries
• . Maintained confidentiality and professionalism while communicating sensitive health and prescription details to patients.
• Effectively managed numerous customer interactions, delivering empathetic and efficient support.
• Diligently documented patient interactions, ensuring accurate updates in company systems.
• Collaborated with pharmacy and internal support teams to resolve complex patient issues promptly and effectively.
• Contributed to maintaining a positive patient experience by assisting team leads with customer service responsibilities.
• Responded to patient inquiries, ensuring accurate information delivery and enhancing patient satisfaction.

• Delivered customer service to parents, custodial parties, and other individuals on child support cases and payment inquiries, ensuring accurate information and support.
• Assisted customers with case information, payment status, account updates, and general child support inquiries.
  Reviewed case records and account information to provide accurate and timely assistance.
• Explained child support processes, policies, procedures, and available services to customers.
• Handled a high volume of inbound calls while maintaining professionalism, empathy, and confidentiality.
• Documented customer interactions and updated case information accurately in company systems.
• Researched and resolved customer concerns while escalating complex issues to the appropriate department.
• Protected sensitive personal and financial information while following company policies and procedures. Engaged with customers from diverse backgrounds, effectively de-escalating difficult situations to maintain a positive service experience.

• Conducted structured interviews to gather qualitative and quantitative data from diverse populations.
• Ensured compliance with research protocols and ethical guidelines during data collection processes.
• Adjusted scripts to better target needs and interests of specific individuals.
• Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
• Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
• Convinced unwilling individuals by using logical, persuasive rebuttals.

• Greeted customers and answered any questions they had about the store's products and services.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Performed other duties as assigned by management.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Organized promotional displays or arranged merchandise on counters or tables to promote sales.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Helped with purchases and signed customers up for rewards program.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Assisted customers with product inquiries, enhancing overall shopping experience.
• Processed customer transactions accurately and efficiently using point-of-sale systems.

Dean's List Spring 2026