Travis Louis
Lindenhurst,New York
Summary
Results-driven Patient Access Supervisor with extensive experience in customer service and sales support. Achieved operational efficiencies through strategic problem-solving, leadership, and team-building skills. Focused on advancing organizational goals and enhancing performance via effective communication and process management.
Overview
14
14
years of professional experience
Work History
Patient Access Supervisor
Stony Brook University Hospital
Stony Brook, New York
03.2023 - Current
- Coordinated daily operations to optimize workflow in patient services, ensuring timely patient access.
- Implemented strategies to improve patient satisfaction during the admission process.
- Reviewed and updated protocols to enhance efficiency in patient registration systems, improving overall service delivery.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Collaborated with clinical departments to streamline information sharing and access.
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
- Created reports for management regarding daily operations of the department.
- Maintained a safe environment by enforcing safety regulations at all times.
Patient Access Supervisor ED/LND
NYU Langone-Long Island Hospital
Mineola, USA
06.2021 - 03.2023
- Oversee and coordinate all patient access operations including patient registration and scheduling.
- Supervise day-to-day activities and work assignments of the Patient Access Representatives.
- Provide guidance and train staff with completing outpatient/inpatient related duties.
- Developed and enforced policies and procedures to ensure effective patient access operations.
- Guided staff in collecting accurate patient demographic data and materials from patients and their representatives.
- Conduct team meetings to apprise staff of changes and to address broader-based program area issues and initiatives.
- Maintain cooperative and professional relationships with physicians, nurses and offices.
- Answer patient questions and address concerns escalated to leadership.
- Instructed staff to complete duties and tasks according to departmental performance standards.
Patient Access Representative ED/LND
NYU Langone-Long Island Hospital
Mineola, USA
10.2017 - 07.2021
- Obtained insurance authorization for emergency room visits and admissions to ensure timely patient access.
- Obtain, verify, and enter patient information which includes insurance, eligibility, and demographic into patient management system.
- Registers patients and performs all registration-related functions.
- Communicated effectively with clinical staff to support patient care and streamline processing.
- Scheduled and registered patients for inpatient admissions and surgeries, facilitating seamless patient transitions.
- Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
- Verify information necessary for New York State Birth Certificate.
Sales Support
Victoria Secret
Garden City, USA
05.2014 - 06.2017
- Liaise with account managers to develop specific sales strategies.
- Maintained minimum $100 in sales per hour to meet performance targets.
- Reviewed customer requests to enhance customer service and overall experience.
- Handled stock inquiries while monitoring and maintaining stock levels to support sales.
- Place online orders in a timely manner for products unavailable in store.
- Maintain and stock merchandise onto sales floor efficiently throughout the day.
- Floor sets to focus on visual aspects that allure customers.
Cashier | Packer | Dish
KFC
Baldwin, USA
11.2012 - 10.2014
- Managed transactions, ensuring accuracy of cash register and enhancing customer trust.
- Handled currency exchange at bank and oversaw exchange rate estimates.
- Memorized menu items to provide accurate and detailed descriptions to guests during orders.
- Resolved customer complaints, guided them, and provided relevant information.
- Marked product expiration dates, supporting inventory quality and facilitating stock rotation.
- Maintained clean work area, promoting safety and organization for team and customers.
Hostess | Waiter
Friendly's
Mineola, USA
04.2012 - 11.2012
- Provided excellent service by remaining attentive to each customer's needs.
- Monitored guest needs throughout dining experience to deliver attentive service.
- Served food with attention to presentation and quality standards.
- Handled point of sale (POS) transactions while performing assigned tasks effectively.
- Maintained clean and accessible silverware and dishes to enhance guest experience.
- Reset dining areas to ensure cleanliness and readiness for guests.
Education
Associates Degree - Criminal Justice
Nassau Community College
Garden City, N.Y11-2016
High School Diploma -
Hempstead High School
Hempstead, N.YSkills
- Patient Care
- Patient Interaction
- Patient Relationship Management
- Patient Education
- Needs Assessment
- EMR updating
- Process Management
- Accuracy Assurance
- Team Coordination
- Staff Supervision
- Staff training
- Decision-making
- Problem Solving
- Analytical Thinking
- Multi-tasking
- MS Office
Timeline
Patient Access Supervisor
Stony Brook University Hospital
03.2023 - Current
Patient Access Supervisor ED/LND
NYU Langone-Long Island Hospital
06.2021 - 03.2023
Patient Access Representative ED/LND
NYU Langone-Long Island Hospital
10.2017 - 07.2021
Sales Support
Victoria Secret
05.2014 - 06.2017
Cashier | Packer | Dish
KFC
11.2012 - 10.2014
Hostess | Waiter
Friendly's
04.2012 - 11.2012
Associates Degree - Criminal Justice
Nassau Community College
High School Diploma -
Hempstead High School