Unique Dutt
San Mateo,CA
Summary
Results-oriented professional specializing in patient scheduling and medical office administration. Demonstrated ability to lead teams, manage workflows, and resolve patient inquiries efficiently, ensuring high levels of service. Eager to contribute extensive experience in optimizing patient access and enhancing operational performance.
Overview
20
20
years of professional experience
Work History
Patient Access Supervisor
Sutter Health
San Carlos, California
04.2025 - Current
- Managed daily operations of the patient access department to ensure workflow efficiency.
- Supervised patient registration and scheduling processes, enhancing operational efficiency and reducing wait times.
- Developed staff schedules, optimizing coverage during peak service times to ensure seamless patient access.
- Implemented new technology solutions to streamline patient intake procedures.
- Collaborated with clinical teams, improving patient flow and access strategies to enhance overall patient experience.
- Resolved patient inquiries and concerns promptly to maintain high satisfaction levels.
- Monitored employee performance and provided feedback on areas of improvement.
Surgery Scheduler
Sutter Health, PAMF
Palo Alto, USA
05.2019 - 04.2025
- Oversaw scheduling of operating room and clinic appointments for two surgeons, enhancing patient flow.
- Coordinated with facilities to set up surgeries for two Breast Health & Surgical Oncology surgeons.
- Organized, rescheduled, and updated clinic and operating room schedules, communicating changes to patients.
- Coordinated requests for surgical specialists, special equipment, and instruments with operating room schedulers and vendors for each case.
- Maintained Outlook calendar and answered phone calls for Breast Health and General Surgery, relaying messages to staff.
Patient Service Representative
Sutter Health, PAMF
Los Altos, USA
08.2017 - 05.2019
- Duties consist of greeting and checking patients in verifying/updating insurance
- Answering phone calls for OB/GYN, clinic backline, Mobile Van and Prana
- Processed My Health Online messages, bump lists, and referrals to facilitate timely patient care.
- Updating master calendar for PSR PTO requests.
- Clearing out faxes, updating MD wait time boards
- Update daily & weekly PSR stats reports
- Managed daily staffing schedules to ensure adequate coverage.
- Maintained PSR training binders to ensure up-to-date workflows for team training.
- Contributed to daily huddles and leadership meetings to align team objectives and enhance communication.
Retail Sales Associate
T-Mobile USA
Palo Alto, USA
04.2014 - 01.2018
- Applied consultative sales techniques to identify customer needs and recommend tailored products and services.
- Greeted customers, addressing product questions and guiding selections to enhance purchase experience.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Trained new associates on cash register operations and balanced drawer to ensure smooth transactions.
- Opened and closed store independently and prepared nightly bank drop for manager.
Homemaker
Homemaker
East Palo Alto, USA
02.2010 - 04.2014
Customer Service Supervisor
Sports Authority
East Palo Alto, USA
03.2009 - 02.2010
- Implemented strategies to enhance customer satisfaction by proactively addressing needs and resolving concerns.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Processed customer transactions using cash register, accurately itemizing purchases and managing payments.
- Executed processes to receive, unpack, stock, and rotate merchandise, ensuring efficient display of products.
Customer Service Supervisor
Circuit City
East Palo Alto, USA
10.2006 - 12.2008
- Supervised department operations to ensure efficient service delivery
- Delegated and completed daily tasks to enhance customer assistance
- Executed daily tasks to support customer service operations.
- Assisted customers, Trained new associates as well as merchandising products
Education
Associate of Arts - Liberal Arts
Southern New Hampshire University
Hooksett, NH05-2025
Medical Assistant Certification -
JobTrain
Menlo Park, CA07-2022
High School Diploma -
Palo Alto High School
Palo Alto, CA06-2006
Skills
- Performance monitoring
- Problem solving
- Team leadership
- Effective communication
- Conflict resolution
- Patient Scheduling
- Appointment coordination
- Medical office administration
- EMR / EHR
- Patient care
- Insurance Knowledge
- Revenue cycle management
- Workflow optimization
- Interpreting physician orders
- Adaptable
- CPR
- Patient advocacy
Timeline
Patient Access Supervisor
Sutter Health
04.2025 - Current
Surgery Scheduler
Sutter Health, PAMF
05.2019 - 04.2025
Patient Service Representative
Sutter Health, PAMF
08.2017 - 05.2019
Retail Sales Associate
T-Mobile USA
04.2014 - 01.2018
Homemaker
Homemaker
02.2010 - 04.2014
Customer Service Supervisor
Sports Authority
03.2009 - 02.2010
Customer Service Supervisor
Circuit City
10.2006 - 12.2008
Associate of Arts - Liberal Arts
Southern New Hampshire University
Medical Assistant Certification -
JobTrain
High School Diploma -
Palo Alto High School