Taylor Tinker
Birmingham,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Tcr Childcare Central
Birmingham, AL
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Front Desk Receptionist
Image South Open MRI
Birmingham, AL
02.2015 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
Education
Business Administration And Management
T.A. Lawson State Community College
Birmingham, AL05.2024
High School Diploma -
Bessemer City High Sch
Bessemer, AL05.2010
Skills
- Upbeat and Positive Personality
- Interpretation and Translation Services
- Upselling Products and Services
- Order and Refund Processing
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Data Confidentiality
- Call Transfers
- Consulting Supervisors
- Credit Card Payment Processing
- Telephone Management
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Tcr Childcare Central
04.2018 - Current
Front Desk Receptionist
Image South Open MRI
02.2015 - 03.2018
Business Administration And Management
T.A. Lawson State Community College
High School Diploma -
Bessemer City High Sch
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