Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Taylor Tinker

Birmingham,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Tcr Childcare Central
Birmingham, AL
04.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Front Desk Receptionist

Image South Open MRI
Birmingham, AL
02.2015 - 03.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored office supplies by checking inventory and placing orders.

Education

Business Administration And Management

T.A. Lawson State Community College
Birmingham, AL
05.2024

High School Diploma -

Bessemer City High Sch
Bessemer, AL
05.2010

Skills

  • Upbeat and Positive Personality
  • Interpretation and Translation Services
  • Upselling Products and Services
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Call Transfers
  • Consulting Supervisors
  • Credit Card Payment Processing
  • Telephone Management
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Tcr Childcare Central
04.2018 - Current

Front Desk Receptionist

Image South Open MRI
02.2015 - 03.2018

Business Administration And Management

T.A. Lawson State Community College

High School Diploma -

Bessemer City High Sch

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Taylor Tinker