Taylor Nicole Touhey
Moraine
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
12
12
years of professional experience
Work History
Docket Support Specialist
Montgomery County Common Pleas Court
Dayton, Ohio
05.2023 - Current
- Coordinates and manages criminal cases in compliance with the court’s criminal case management plan and docket procedures.
- Coordinates, prepares, and distributes docket schedules; attends docket call and records information; completes after-docket activities and paperwork.
- Enters and updates data in the case management system (OCSS)
- Directs clients to appropriate offices for completion of referred reports and evaluations.
- Researches case status and maintains contact with other court departments.
- Prepares monthly case management and statistical reports for submission to the Ohio Supreme Court.
- Completes all activities involved with the appointed counsel program for indigent defendants and scheduling of interpreters for criminal and civil cases as needed.
- Completes all activities involved with the arraignment docket and after-docket activities and paperwork.
- Participates in training opportunities, court activities, projects, and committees as requested or required.
- Completes other duties and responsibilities as required.
- **Case Tracking**: Regularly monitors and updates the status of ongoing cases to ensure compliance with deadlines and procedural requirements.
Hair Stylist/Receptionist
Uptown Hair Studio
Englewood, Ohio
07.2015 - Current
- Applying hair color, and treatments
- Completing services
- Shampooing/conditioning
- Doing laundry, folding towels
- Cleaning at any chance possible
- Ensuring client is having the most memorable experience.
- Answering phones
- Scheduling appointments for others as well as myself
- Calling to confirm appointments for the next day.
- Calling clients whom did no call no show to see if they’d like to reschedule
- Selling retail
- Count the drawer at the end of the night.
- Get the deposit ready and take it to the bank.
- Processing transactions (cash, check, and credit cards) and issuing receipts.
- Update client records with contact and billing details, appointments and services offered.
- Maintain a tidy reception and work area.
- Consulted with clients to determine effective hairstyle options and preferences, ensuring customer satisfaction.
Patient services representative
Southwest Ohio ENT Specialists,Inc.
Dayton, Ohio
10.2020 - 05.2023
- Answer multiple phone lines- Routing calls to their appropriate party, scheduling appointments, and processing cancellations according to practice procedures and guidelines.
- Greeting and checking patients in as they arrive for their appointments.
- Register new patients or verify and update established patients’ information in the system, including but not limited to gathering and entering insurance information.
- Process patient insurance and identification.
- Collect co-pays, con- insurance and other payments as needed as well as completing end of day reconciliation.
- Assisting in training new staff members.
- Calling/scheduling and faxing back referrals from other offices, as necessary
- Other duties as assigned.
Surgery Scheduler
Southwest Ohio ENT Specialists Inc.
Dayton, Ohio
08.2022 - 10.2022
- Schedule surgeries, tests, and other procedures as well as tracking of test results.
- Prepare weekly schedule and assist provider in daily flow.
- Work with Precertification Specialist, to ensure precertification’s are done in a timely manner.
- Support patients in person and over the phone in a professional and courteous manner.
- Communicate provider schedule changes and other necessary updates to Operations Manager and others as necessary.
- Support provider with phone calls, mail, and any other correspondence.
- Complete and mail/fax FMLA paperwork.
- Provide backup scheduling coverage and other office responsibilities as part of the Surgery Scheduling team.
- Handle other duties and special projects as assigned.
Brighton Gardens of Washington Township
Centerville, Ohio
01.2019 - 10.2020
- Welcoming/ Greeting families and residents as they come in.
- Answering multiple phone lines, taking messages and direct calls, as well as transferring calls to the correct party.
- Taking down notes for the next shifts concierge to ensure they are up to date on everything.
- Collect money/keep record of employees and visitors who buy meals.
- Maintain stable performance multi-tasking even under pressure, and high stress situations.
- Responsible for ensuring that residents/family members/medical person sign in and out with their visit.
Receptionist
Dr. Lizbeth A. Bible MD
Englewood, Ohio
01.2017 - 10.2018
- Welcoming/greeting patients and scheduling appointments in person or on the telephone.
- Answering multiple phone lines, taking messages and direct calls; Confirming appointments for the next business day.
- Taking down notes for the doctor for prescription refills, physical forms, etc.
- Filing/retrieving patient files as needed, pulling patient charts for appointments for the week on each Thursday.
- Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
- Kept track of inventory of office supplies to let the doctor know when we were getting low, in order to maintain a smooth flow in the office.
- Pulling faxes, and faxing documents such as referrals.
- Collecting payments and balancing at the end of the day.
- Assisting patients in completing medical forms and collecting fees per insurance protocol.
- Coping insurance cards, and driver’s license for file records.
- Training new employee with office protocol, policies, and procedures.
- Coping any needed documents, the doctor wanted the patient to have.
Pre-school gymnastics coach
Hand2Hand
Springboro, Ohio
01.2014 - 09.2016
- Coaching children ages 2-6 in basic gymnastics skills while communicating with guardians on their children’s progress.
- Cleaned equipment, vacuumed floors.
- U100: Fundamentals of Gymnastics Instruction Online Course (Completed 04/11/2014)
- R101: Preschool Fundamentals: Theory Online Course (Completed 01/21/2014)
Education
Diploma - Career and Financial Management
Vandalia Butler High School
Vandalia, Ohio06-2015
Cosmetology Tech Prep - undefined
Miami Valley Career Technology Center
Clayton, Ohio05-2015
Skills
- Reliable, detail-oriented professional with extensive experience in administrative support, patient services, reception, and customer care Skilled at managing multi-line phones, scheduling, recordkeeping, and multitasking in fast-paced, high-pressure environments Strong interpersonal and communication skills with a passion for delivering excellent service and ensuring smooth operations Seeking to grow within a dynamic and positive workplace
- Customer service
- Support services
- Customer relationship management
- Recordkeeping skills
- Empathy and patience
- Relationship building
- Data entry
Timeline
Docket Support Specialist
Montgomery County Common Pleas Court
05.2023 - Current
Surgery Scheduler
Southwest Ohio ENT Specialists Inc.
08.2022 - 10.2022
Patient services representative
Southwest Ohio ENT Specialists,Inc.
10.2020 - 05.2023
Brighton Gardens of Washington Township
01.2019 - 10.2020
Receptionist
Dr. Lizbeth A. Bible MD
01.2017 - 10.2018
Hair Stylist/Receptionist
Uptown Hair Studio
07.2015 - Current
Pre-school gymnastics coach
Hand2Hand
01.2014 - 09.2016
Cosmetology Tech Prep - undefined
Miami Valley Career Technology Center
Diploma - Career and Financial Management
Vandalia Butler High School
Activities and Awards
SkillsUSA, 4-H, 4-H Volunteer Advisor, Montgomery County 4H Horse Committee President, Placed top 10 in Public Speaking contest at North American International Livestock Exposition, Volunteered Special Olympics, First Place Local Skills USA Hair cutting and Hairstyling Competition, Completed Regional Skills USA Haircutting and Hairstyling Competition