Taylor Townsey
Ft Worth,Texas
Summary
Organized Transportation Manager competent in refrigerated and dry van . Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driver Manager
Swift Transportation
Lancaster, TX
03.2024 - Current
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Counseled drivers on violations of company policy or safety standards to improve performance.
- Identified process breakdowns and developed improvement plans to resolve.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Organized records of vehicles, schedules and completed orders.
- Tracked production and quality control systems to proactively identify deficiencies.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Dispatcher/ Fleet Manager
Total Transportation
Jackson, Mississippi
03.2021 - 03.2024
- Scheduling drivers to make freight deliveries or collect shipments and packages
- Communicating with customers about freight details, delivery or pickup times, and special handling requests
- Planning pre-determined routes and accommodating route changes as needed
- Preparing dispatch documents, as well as generating freight bills and invoices
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
On The Road (OTR) Driver
Total Transportation
Jackson, Mississippi
06.2019 - 03.2021
- Timely delivered various goods to customers nationwide
- Communicated with customers upon delivery and organized bill of lading paperwork.
Store Manager
Flying J Truck Stop
Pearl, Mississippi
06.2017 - 06.2019
- Regulated, managed and supervised employees
- Performed technology support for computer systems, point of sale machines, cash registers, wireless networking devices, and virtual privacy network (VPN)
- Scheduled assignments
- Oversaw lost prevention and managed inventory.
Education
Bachelor of Science - Biology/Pre-Physical Therapy
Jackson State University
Jackson, MS01.2026
High School Diploma -
Terry High School
01.2014
Skills
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Powerpoint
- Google Suite
- AS400
- Route Management
- Safety issues monitoring
- Tableau
Certification
- Commercial Driver’s License, 2019
- Forklift Certification, 2021
Volunteer Experience
Activity Coordinator, Willow Creek Nursing Home, 2008, 2013
Timeline
Driver Manager
Swift Transportation
03.2024 - Current
Dispatcher/ Fleet Manager
Total Transportation
03.2021 - 03.2024
On The Road (OTR) Driver
Total Transportation
06.2019 - 03.2021
Store Manager
Flying J Truck Stop
06.2017 - 06.2019
Bachelor of Science - Biology/Pre-Physical Therapy
Jackson State University
High School Diploma -
Terry High School