Taylor Tramel
Mounds
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Account Manager
Paul Logistics
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating lead
Accounts Receivable and Billing Specialist
Paul Logistics
08.2023 - 08.2024
- Enhanced cash flow by ensuring timely and accurate invoicing for clients and maintaining up-to-date accounts receivable records.
- Responded to customer concerns and questions on daily basis.
- Reduced overdue payments with consistent follow-up on outstanding invoices, improving overall collection rates.
- Ensured timely application of cash receipts by reconciling daily bank deposits to customer accounts, maintaining accurate account records.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
Bank Teller
Red Crown Credit Union
05.2023 - 08.2023
- Processed daily transactions accurately and efficiently for diverse member accounts.
- Assisted members with inquiries regarding account services and products.
- Identified opportunities to streamline operations, enhancing service delivery
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries and building relationships
Bank Teller
Lakeside Bank Of Salina
11.2022 - 05.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
High School Diploma -
Beggs High School
Beggs, OK05-2019
Skills
- Effective time management
- Staff development
- Improving customer experience
- Customer satisfaction
- Account management
- Client relations
- Goal oriented
- Client rapport
- Create effective training programs
- Analytical problem-solving
Timeline
Account Manager
Paul Logistics
08.2023 - Current
Accounts Receivable and Billing Specialist
Paul Logistics
08.2023 - 08.2024
Bank Teller
Red Crown Credit Union
05.2023 - 08.2023
Bank Teller
Lakeside Bank Of Salina
11.2022 - 05.2023
High School Diploma -
Beggs High School