Taylor Underwood
BLOOMINGTON SPRINGS,TN
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rogers Group Inc
01.2023 - Current
- Handled multiple customer requests simultaneously while maintaining a positive attitude.
- Managed high-volume calls, maintaining professionalism and accuracy in information delivery.
- Implemented solutions for recurring issues, reducing escalations by providing effective resolutions proactively.
General Laborer
Rogers Group Inc
01.2022 - 02.2023
- Operated various hand tools and machinery to complete assigned tasks efficiently.
- Loaded and unloaded materials, ensuring proper handling to prevent damage and ensure quality standards.
- Loaded, unloaded, and moved material to and from production areas.
- Operated heavy equipment safely to transport materials and complete tasks as required.
Traffic Control Flagger
Rogers Group Inc
10.2021 - 01.2022
- Directed traffic flow around construction zones, ensuring safety for workers and motorists.
- Monitored site conditions and communicated hazards to team members effectively.
- Implemented safety protocols to minimize risks during roadwork operations.
- Coordinated with law enforcement and construction crews to optimize traffic patterns.
Education
High School Diploma -
JACKSON COUNTY HIGH SCHOOL
Gainesboro, TNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Product knowledge
- Product and service solutions
- Product sales
- Coordination
- Reading comprehension
- POS systems expert
- Delivery scheduling
Timeline
Customer Service Representative
Rogers Group Inc
01.2023 - Current
General Laborer
Rogers Group Inc
01.2022 - 02.2023
Traffic Control Flagger
Rogers Group Inc
10.2021 - 01.2022
High School Diploma -
JACKSON COUNTY HIGH SCHOOL
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