Taylor Vera
Irving,TX
Summary
Goal-driven and reliable individual skilled at listening to customers, solving problems quickly, and adapting to new situations and challenges. Maintains positive attitude while under pressure, and delivers high level of service in every interaction.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
United Health Group, Optum
Irving, TX
02.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Enhanced patient engagement through the development of patient-centered care initiatives.
- Developed and implemented patient care policies and procedures to improve service quality.
Aerospace Physiology Technician
United States Air Force
Colorado Springs, CO
12.2017 - 12.2023
- Supervise Airmen and maintain professional orderly conduct and discipline throughout unit
- Taught classes and instructed students about Physiology and what happens to their bodies at altitude (i.e., gas expansion, Hypoxia, etc.)
- Performed duties in/around Hypobaric Chamber
- Inspected equipment, systems and components for operational readiness and compliance with standards
- Scheduled and completed maintenance according to or ahead of schedule
- Trained and instructed subordinates on maintenance procedures
- Maintained up-to-date and accurate logs and permanent records of Hypobaric Chamber and Oxygen Equipment.
Customer Service Representative
Best Buy
Irving, TX
10.2013 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Processed returns/exchanges, while maintaining professionalism, along with friendly attitude
- Occasionally helped out with front lane cashiers to process POS transactions.
Cashier
Wendy's
Irving, TX
05.2011 - 09.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete food purchases, and located items
- Restocked and organized merchandise in front lanes.
Education
Associate of Applied Science - Aerospace Physiology Technology
Community College of The Air Force
Montgomery, AL11.2019
Associate of Science - Science
North Lake College
Irving, TX08.2016
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TXSkills
- Exceptional attention to detail
- Diligent and ethical
- Strong, clear communication
- Excellent customer service
- Superb problem-solving skills
Accomplishments
- Airman Committed to Excellence Award
- Senior Instructor of the Quarter Award
- 21st Medical Group Airman of the Quarter Award
- Non-Commissioned Officer of the Quarter Award
- Aerospace Physiology Airman of the Year Award
Affiliations
- President of the Health Innovation Constituency Council
- Accumulated over 100 hours of volunteer work at Penrose Hospital in the Emergency Services Department
Timeline
Patient Care Coordinator
United Health Group, Optum
02.2023 - Current
Aerospace Physiology Technician
United States Air Force
12.2017 - 12.2023
Customer Service Representative
Best Buy
10.2013 - 12.2017
Cashier
Wendy's
05.2011 - 09.2013
Associate of Applied Science - Aerospace Physiology Technology
Community College of The Air Force
Associate of Science - Science
North Lake College
Bachelor of Science - Nursing
The University of Texas At Arlington
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