Taylor Vital
Palmer,MA
Summary
Self motivated, seasoned sales consultant/product specialist with 5 years of success in the business looking to use years of skills in a new field. Learns new systems and skills quickly, and always highly motivated to improve. Proficient in problem solving and communication skills. Works efficiently and thoroughly with attention to detail with organization skills. Dependable customer service, equipped for fast-paced work and changing daily needs. Performs tasks with a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and focused on completing work quickly consistently. Works well in high pressure situations. Reliable team member accustomed to taking on challenging tasks.
Overview
8
8
years of professional experience
Work History
Product Specialist
Balise Ford Of Wilbraham
Wilbraham, MA
03.2020 - Current
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Ford brand.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Assisted customers with product needs and introduced new store offerings.
- Established long term customer relationships by using effective communication and active listening skills.
- Maintained organized, presentable merchandise to drive continuous sales.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Maintained compliance with all service, quality, and regulatory standards.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
Product Specialist
Bertera Chevrolet
Palmer, MA
09.2016 - 02.2020
- Created detailed sales presentations to communicate product features and market data.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Responded to telephone and in-person requests for information.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Outlined sales, warranty and service procedures.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Managed 50+ calls a day.
Education
Diploma -
East Longmeadow High School
East Longmeadow, MA2014
Skills
- Communication
- Multitasking
- Problem-solving
- Motivation
- Organization
- Task Prioritization
- Process Forms
- Creative Thinking
- Outstanding Interpersonal Skills
- Mastery of Data Collection
- Database Management
- Proofreading
- Strategic Planning
- Flexible & Adaptable
- Knowledge of Microsoft Office and Excel
- Process optimization
Timeline
Product Specialist
Balise Ford Of Wilbraham
03.2020 - Current
Product Specialist
Bertera Chevrolet
09.2016 - 02.2020
Diploma -
East Longmeadow High School
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