Summary
Overview
Work History
Education
Timeline
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Taylor Vonville

Highland Heights

Summary

Table Games Manager with 12 years of leadership and operational analysis experience, recently graduated with an Associate's Degree in IT - Programming and Development and currently pursuing a Bachelor's Degree in Computer Science. A passionate Cleveland Guardians season ticket member seeking a position within the organization where I can leverage my extensive guest service background to support sales initiatives, contribute to the development team, and learn the season ticket sales process from the ground up. Committed to combining a data-informed mindset with a strong customer focus to help drive fan engagement and organizational success.

Overview

9
9
years of professional experience

Work History

Table Games Asst. Shift Manager

JACK Cleveland Casino
07.2022 - Current
  • Oversaw daily operations of table games, managing a team of 90+ dealers and 20+ supervisors to ensure smooth, efficient gameplay.
  • Maintained compliance with local gaming regulations and company policies.
  • Monitored and analyzed table game performance metrics (e.g., hold percentage, hands per hour, occupancy) to identify underperforming games and adjust table mix accordingly.
  • Implemented data-driven adjustments to game offerings and staffing levels based on utilization reports, boosting revenue per labor hour and maximizing table productivity.

Casino Shift Manager

Station Casinos
07.2019 - 06.2022
  • Analyzed table game performance, dealer efficiency, and pit utilization to optimize floor layout and game mix.
  • Developed and led structured training programs for new dealers and floor supervisors, emphasizing game integrity, guest service, and regulatory compliance.
  • Directed the planning and execution of monthly and seasonal table game tournaments, including marketing coordination, staffing, and compliance.

Tables Games Asst. Shift Manager

Hollywood Casino
11.2016 - 07.2019
  • Trained floor supervisors in identifying and handling advantage play techniques (e.g., card counting, hole carding, team play), enhancing game protection and minimizing loss exposure.
  • Collaborated with Surveillance and Security to implement protocols for identifying and documenting suspected advantage play, fostering a culture of vigilance and accountability.

Education

Bachelor's - Computer Science

Franklin University
05.2027

Associate's Degree - IT - Programming and Development

Cuyahoga Community College
Cleveland, OH
05.2025

Timeline

Table Games Asst. Shift Manager

JACK Cleveland Casino
07.2022 - Current

Casino Shift Manager

Station Casinos
07.2019 - 06.2022

Tables Games Asst. Shift Manager

Hollywood Casino
11.2016 - 07.2019

Associate's Degree - IT - Programming and Development

Cuyahoga Community College

Bachelor's - Computer Science

Franklin University

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Taylor Vonville