Taylor Walker
Midlothian,TX
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
9
9
years of professional experience
Work History
Account Manager
Tim Tobey State Farm
Midlothian, TX
07.2024 - Current
- Managed client relationships to ensure high levels of customer satisfaction and retention.
- Provided training and mentorship to junior sales staff, improving overall team performance and productivity.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Receptionist
Tim Tobey State Farm
Midlothian, TX
08.2022 - 06.2024
- Managed front desk operations, ensuring efficient workflow and customer satisfaction.
- Coordinated scheduling for appointments and meetings, optimizing office productivity.
- Assisted clients with inquiries, providing accurate information and support.
- Maintained organized filing system, enhancing document retrieval efficiency.
Associate Director
Chick-fil-A
Red Oak, TX
03.2018 - 08.2022
- Lead teams of up to 25 personnel, supervising daily performance as well as training and improvement plans.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
Beauty Advisor
Ulta
Midlothian, TX
08.2017 - 03.2018
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
Education
Associate of Arts -
Navarro College
Midlothian, TX05-2024
High School Diploma -
Midlothian High School
Midlothian, TX05-2017
Skills
- Strategic leadership
- Scheduling
- Staff Management
- Proficient in math
- Key relationship management
- Training and Development
- Excellent Communication
- Self-Motivated
Additional Information
Chick-Fil-A:
- Associate Director (2020-Present); Team Leader (2019-2020); Trainer (2019); Voted Team Member of the Year (2018)
Extra-Curricular Activities:
Girl Scouts (2008-2012); Yearbook Staff (2012); Interior Design, Child Guidance (2015-2016)
- References avaliable upon request -
Timeline
Account Manager
Tim Tobey State Farm
07.2024 - Current
Receptionist
Tim Tobey State Farm
08.2022 - 06.2024
Associate Director
Chick-fil-A
03.2018 - 08.2022
Beauty Advisor
Ulta
08.2017 - 03.2018
Associate of Arts -
Navarro College
High School Diploma -
Midlothian High School