Taylor Washington
Houston
Summary
Assistant Manager with progressive experience at Crumbl, advancing from Baker to Trainer, Shift Lead, and Assistant Manager. Proven ability to analyze sales data, reduce waste, maximize profitability, and develop employees into leadership roles. Strong background in hiring, training, staff communication, customer resolution, and food safety compliance. Recognized for reliability, operational knowledge, and hands-on leadership.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Crumbl
Humble
08.2024 - Current
- Analyzed daily and weekly sales data to create strategic operational game plans focused on reducing waste, optimizing labor, and maximizing profitability
- Ordered ingredients and supplies based on sales trends, inventory levels, and upcoming weekly menu rotations
- Interviewed, hired, and onboarded new team members to meet staffing and operational needs
- Trained and developed bakers into Shift Leads and Trainers, preparing employees for higher leadership positions
- Mentored employees using firsthand operational experience to improve performance, accountability, and confidence
- Maintained in-depth knowledge of weekly Crumbl procedures, recipes, and operational updates, ensuring accurate execution across all shifts
- Educated team members on weekly menu items, processes, and standards to maintain consistency and product quality
- Handled escalated customer complaints professionally to protect brand reputation and customer loyalty
- Completed employee write-ups and performance documentation in accordance with company policy
Shift Lead
Crumbl
Humble
03.2023 - 08.2024
- Opened and closed the store, balanced tills, and ensured accurate cash handling
- Delegated daily tasks and supervised team performance during shifts
- Maintained operational standards during high-volume periods
- Resolved customer concerns to ensure positive guest experiences
- Supported training efforts and reinforced company procedures
Trainer
Crumbl
Humble
02.2023 - 03.2023
- Trained and mentored new hires on baking procedures, POS systems, and customer service standards
- Monitored trainee progress and adapted instruction to meet individual learning needs
- Delivered hands-on training focused on efficiency, safety, and quality
- Contributed to consistent onboarding and improved team performance
Baker
Crumbl
Humble
09.2022 - 01.2023
- Produced high-quality baked goods in compliance with company standards
- Operated and maintained bakery equipment, including ovens and mixers
- Followed food safety and sanitation guidelines
- Assisted customers in-store and over the phone
- Supported team operations during peak hours
Education
High School Diploma -
Summer Creek High School
Houston, TX05.2022
Associate of Arts -
San Jacinto College District
Houston, TXSkills
- Store & Bakery Operations
- Sales Analysis & Waste Reduction
- Team Training & Leadership Development
- Hiring & Onboarding
- Customer Service & Conflict Resolution
- Inventory & Ordering
- POS Systems & Cash Handling
- Food Safety & Sanitation
- Staff Communication & Accountability
Certification
ServSafe Food Handler Certification
Timeline
Assistant Manager
Crumbl
08.2024 - Current
Shift Lead
Crumbl
03.2023 - 08.2024
Trainer
Crumbl
02.2023 - 03.2023
Baker
Crumbl
09.2022 - 01.2023
High School Diploma -
Summer Creek High School
Associate of Arts -
San Jacinto College District