Taylor Waters
Lakeland,FL
Summary
Dedicated Human Services Technician with attention to detail in client documentation and experience in the substance abuse/mental health field in assisting with day to day operations of a treatment center and working hands on with clients. Aiming to pursue a career in this field and looking into a master's degree in social work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Services Technician
Tri County Human Services
08.2023 - Current
- Enhanced client satisfaction by providing efficient and empathetic support in addressing their needs.
- Facilitated psychoeducational groups for skill-building and personal growth, empowering clients to achieve their goals.
- Provided crisis intervention services, deescalating situations and maintaining safety for all involved parties.
- Coordinated community resources and referrals, connecting clients to essential services and support systems.
- Ensured compliance with relevant regulations by maintaining up-to-date knowledge of best practices in human services field.
- Promoted a respectful environment by modeling appropriate behaviors and reinforcing positive interactions among clients.
Intern
Grace City Church
08.2020 - 12.2022
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Assisted in the planning and execution of company events.
- Scheduled and communicated with multiple teams on a weekly basis.
Cashier/Call Center Customer Service Representative
Publix Supermarkets
03.2019 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Barista
Starbucks
02.2018 - 02.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Childcare Provider/Camp Counselor
YMCA
05.2015 - 05.2017
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Collaborated with fellow childcare providers for continuous improvements in curriculum planning and service quality.
Education
Bachelor of Science - Business Administration And Management
Polk State College
Winter Haven, FL05.2025
Associate of Science - Health Sciences
Polk State College
Winter Haven, FL05.2019
High School Diploma -
Lake Wales Senior High School
Lake Wales, FL05.2017
Skills
- Professional boundaries
- Excellent Communication
- Emergency response training
- Organizational Skills
- Problem-solving abilities
- Analytical Thinking
- Case Documentation
- Problem-Solving
- Attention to Detail
Certification
- CPR/First Aid certification
Timeline
Human Services Technician
Tri County Human Services
08.2023 - Current
Intern
Grace City Church
08.2020 - 12.2022
Cashier/Call Center Customer Service Representative
Publix Supermarkets
03.2019 - 12.2022
Barista
Starbucks
02.2018 - 02.2019
Childcare Provider/Camp Counselor
YMCA
05.2015 - 05.2017
Bachelor of Science - Business Administration And Management
Polk State College
Associate of Science - Health Sciences
Polk State College
High School Diploma -
Lake Wales Senior High School
- CPR/First Aid certification
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