Taylor Watts
Fairfax
Summary
Shift lead supervisor with a strong background in healthcare and customer service. Demonstrated ability to manage operations efficiently, deliver exceptional patient care, and foster a collaborative team environment. Committed to maintaining high standards of safety and performance while ensuring an engaging experience for both patients and staff.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ophthalmic Medical Technician
Eye Care Of Vermont
Essex Junction
01.2026 - Current
- Performed visual field tests and analyzed results for medical evaluation.
- Managed patient records using electronic health record systems to ensure accurate and timely access for medical staff.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Delivered exceptional customer service to improve patient satisfaction and foster a welcoming clinic environment.
- Executed administrative tasks, including filing insurance forms and collecting payments, to streamline office operations.
Shift Lead Supervisor
Get Air Trampoline Park
08.2023 - 12.2026
- Supervised daily operations, ensuring smooth shift transitions and a consistently safe environment for team and guests.
- Managed cash handling duties, including opening/closing registers and balancing tills, while training team members on best practices.
- Delivered excellent customer service in-person and over the phone, resolving guest inquiries promptly.
- Maintained cleanliness and safety standards across trampoline zones, party rooms, and restrooms.
- Promoted from team member to shift lead based on consistent high performance.
Office Assistant
Burlington Communication
07.2023 - 10.2024
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives.
- Maintained electronic and physical filing systems to ensure easy retrieval of documents.
- Managed and organized office supplies to maintain optimal inventory levels and facilitate timely reordering.
- Handled incoming calls, took messages, and directed inquiries to appropriate staff to ensure effective communication.
- Managed email correspondence by responding promptly to inquiries and forwarding messages.
- Performed administrative tasks including photocopying, scanning documents, and mailing letters/packages to support daily operations.
Cashier / Customer Service
Price Chopper Supermarkets
04.2022 - 05.2023
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Trained new cashiers on proper procedures and facilitated resolution of customer issues for improved service.
- Supported employees post-training by addressing inquiries and sharing resources to enhance their performance.
- Collaborated with store management to address pricing discrepancies and streamline product return processes.
Education
High School Diploma or GED -
South Burlington High School
06-2025
Skills
- Venipuncture techniques
- Patient registration
- Medical terminology
- Medical history taking
- Patient assessment
- Visual testing
- Electronic health records
- Entry-level healthcare
- Basic math knowledge
- Computer proficiency
- Windows software knowledge
- Organizational skills
- Team collaboration
- Leadership experience
- Customer service proficiency
- Telephone communication
- Patient supervision
- Childcare experience
- English proficiency
- Electronic health records
Certification
CPR certification
Drivers License
Timeline
Ophthalmic Medical Technician
Eye Care Of Vermont
01.2026 - Current
Shift Lead Supervisor
Get Air Trampoline Park
08.2023 - 12.2026
Office Assistant
Burlington Communication
07.2023 - 10.2024
Cashier / Customer Service
Price Chopper Supermarkets
04.2022 - 05.2023
High School Diploma or GED -
South Burlington High School