TAYLOR WEIGHT
BROKEN ARROW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AEP
04.2024 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
911 Public Safety Telecommunicator
CITY OF TULSA
08.2023 - 02.2024
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
Transfer Driver
Mathis Home
06.2022 - 07.2023
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Documented mileage, deliveries, pickups, customer issues, and damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Window and Door Installer
JMJ Construction
07.2021 - 06.2022
- Operated power tools with safety precautions and protective personal equipment.
- Prepared job site for set up and tear down with appropriate supplies and materials.
- Collaborated with field technician to maximize efficiency and follow installation technique.
Facilities Engineer
Terracon
02.2021 - 07.2021
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
- Controlled engineering activities to maintain work standards, adhere to timelines, and meet quality assurance targets.
- Displayed strong communication and interpersonal skills while visiting clients, job sites, and consultant offices to support project and business development needs.
- Identified and resolved potential structural issues.
- Reviewed calculations and analytical data to maintain accuracy of technical reports.
Senior Maintenance Technician
Lyndsey Management
08.2018 - 02.2021
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Maintained, utilized, tracked, and reported inventory of various products, tools, and equipment.
- Supervised technicians and assigned responsibilities.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OKSkills
- Daily Logs
- Basic Maintenance
- Word Processing
- Corrective Actions
- Customer Satisfaction
- Workplace Safety
- Flexible Schedule
- Computer Skills
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Attention to Detail
- Public Safety Telecommunicator
- Data Entry
Timeline
Customer Service Representative
AEP
04.2024 - 06.2024
911 Public Safety Telecommunicator
CITY OF TULSA
08.2023 - 02.2024
Transfer Driver
Mathis Home
06.2022 - 07.2023
Window and Door Installer
JMJ Construction
07.2021 - 06.2022
Facilities Engineer
Terracon
02.2021 - 07.2021
Senior Maintenance Technician
Lyndsey Management
08.2018 - 02.2021
High School Diploma -
Broken Arrow High School