Arianna Simms
Bessemer,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
T Mobile Call Center
Homewood, AL
03.2017 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
FC Associate
Amazon Warehouse
Bessemer, AL
05.2020 - Current
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Followed procedures at all times for personal and team safety.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Prepared and checked outbound shipments for accuracy.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Software to update system.
Education
High School Diploma - General Studies
Spain Park High School
Hoover, AL05.2016
Skills
- Office Equipment
- Order Packing and Shipping
- Customer Service
- Teamwork and Collaboration
- Critical Thinking
- Issue Resolution
- Daily Logs
- Sales Promotion
- Error Reviews
Timeline
FC Associate
Amazon Warehouse
05.2020 - Current
Customer Service Representative
T Mobile Call Center
03.2017 - 05.2020
High School Diploma - General Studies
Spain Park High School
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