Taylor White

• Reviewed medical records being requested by lawyers, hospitals, insurances, patients, courts and employers
• Ensured that disclosures of PHI and PI are accurate and complete and comply with client protocols, state and federal privacy laws and regulations and/or with policies and procedures regarding HIPAA, PHI and PI
  
• Reviewed authorizations and requests for records to ensure that all pertinent information is contained on these forms and dates are valid and relevant to release process
  
• Verified that attached medical records correlated to authorization and request and documentation encompasses that patient only
• Followed all Quality Assurance policies, procedures and job aids
• Actively participated with team meeting discussions
• Sent notifications to requestors when applicable
• Communicated with Release of Information Specialists and Client Site Managers on issues pertaining to quality review
• Met accuracy standards and performance indicators established by the Company
  
• Performs other appropriate duties as assigned to meet the needs of the department and the Company
• Followed all guidelines to ensure I could be trusted to work fully remote

• Administer the motor vehicle laws
• Provide quality customer service
• Issue secure documents, including but not limited to: permits, licenses, registrations, duplicates of lost documents and titles
• Process payments pertaining to but not limited to: traffic fines, NYS driving violations/tickets, insurance lapses’ and road tests
• Responsible for handling large amounts of money and the inventory of state official documents
• Keep a clean work environment
• Maintain the privacy of all customer specific information in accordance with HIPAA laws.
• Performed routine data entry or document management.
• Verified authenticity of foreign identification or immigration documents.

Receptionist:

• Checking customers in/out of their appointments
• Scheduling, rescheduling and confirming appointments
• Answering phone calls, accepting, inputting and checking insurances
• Sending and receiving faxes
• Accepting and processing copays
• Maintaining a clean work environment and stocking office essentials
• Maintaining office files electronically, scanning documents and book keeping

Referral coordinator

• Scheduling all appointments with specialist for patients (ex: Orthopedic Doctors, Urologists, Cardiologists, etc.)
• Verifying insurances, obtaining insurance prior authorizations
• Faxing all office notes, documents and scripts to the specialist chosen
• Scheduling all MRI, CAT scans, ultrasounds, bloodwork, etc.
• Notifying patients and office PCP of appointment dates and times
• Follow up with specialist to obtain office notes that were not received following a patient appointment

• Assist, customers that call in to the APAC call center
• Resolve technical issues, cell phone sales, bill explanations, bill payments
• Maintain a 96% or higher average for customer satisfaction
• Maintain a 94% or higher average for resolution of customer concerns
• Train newly hired employees

Senior Rep. Agent

• Oversaw a team of 11 agents
• Help production floor agents de-escalate calls
• Take over escalated calls for4 if de-escalations did not work
• Assist agents with information pertaining to their phone calls,
• Assist supervisors with coachings, projects and daily tasks

• Accept prescriptions
• Enter all information off of the prescriptions into the computer
• Submit prescriptions
• Fill prescriptions
• Submit customer insurance information
• Bill insurances
• Cash out customers
• Manage inventory
• Maintain a sterile work environment