Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor White

Consultant
Chicago,IL

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

9
9
years of professional experience

Work History

Account Manager

GrubHub
Chicago, IL
06.2021 - 07.2023
  • Build and strengthen relationships, develop trust and loyalty with clients
  • Resolved any major account issues
  • Migrated data to Salesforce
  • Updated and ensured the accuracy and integrity of all account information
  • Responded to inquiries and requests in the time expected
  • Assisted with various ad HOC projects

05.2021 - 09.2021
  • Monitored and approved program expenditures
  • Scheduled program work, oversee daily operations, coordinate the activities of the program and set priorities for managing the program
  • Managed marketing and outreach to the community and conducted community service initiatives
  • Prepared the preparation of grant requests and funding continuation from outside sponsors
  • Taught African American history to elementary students whilst assembling educational lessons for students.

Resolution Associate I & II

Gallagher Bassett Downers
, IL
11.2018 - 05.2021
  • Interfaced with, and obtained information from, claimants, clients, vendors and other resources
  • Conducted limited investigations, appropriately documented information, evaluated losses and exposures and recommended appropriate settlements to conclude claims
  • Analyzed and evaluated various coverage, liability, exposure and damage issues
  • Maintained effective and ongoing communication with various internal and external contacts.

Teacher & Program Coordinator

Sankofa
Aurora, IL
01.2019 - 03.2019

Staff Writer

HerCampus
Hampton, VA
09.2015 - 05.2018

Social Media Marketing Assistant

KBD Group
Norfolk, VA
08.2017 - 12.2017
  • Oversaw all social media accounts – Facebook, Instagram, and Twitter
  • Managed all promotions and advertisements
  • Reviewed analytics to assess success and recommend improvements for future ads
  • Developed strategies to increase followership and engagement
  • Managed regular posting schedule of event promotions
  • Developed miscellaneous content to increase followership
  • Created Facebook events for each hosted program
  • Monitored and responded to comments and direct messages in a timely manner
  • Made occasional posts to cross-promote events hosted by other departments.

Marketing Assistant

Relentless Strategies Marketing
Aurora, IL
05.2016 - 08.2016
  • Created marketing goals related to customer acquisition, lead generation and revenue
  • Conducted market research on competitors to augment marketing efforts
  • Specified a company's target audience based on market research
  • Produced and edited content like social media posts, videos, e-books, infographics, presentation decks and webinars
  • Cultivated relationships with potential customers—such as prospects and leads—to build the company's clientele
  • Tested the quality of emails, social media posts and the company's landing page
  • Analyzed the results of campaigns and made changes to outlast competitors.

Public Relations Intern

Illinois Credit Union
Aurora, IL
06.2014 - 08.2014
  • Supported the PR manager in implementing the company’s PR strategy
  • Created engaging content for media releases, social media platforms, and newsletters
  • Updated and maintained the company’s social media pages
  • Built relationships with clients and potential clients, suppliers, and the media
  • Provided assistance to the PR manager with the scheduling and organizing of events
  • Provided input on marketing initiatives and suggested creative ways to improve the company’s public image
  • Conducted research on marketing initiatives of the company’s competitors.

Education

Bachelor of Science - Public Relations & Marketing, Marketing

Hampton University
Hampton, VA

Skills

Skills: Communicationundefined

Timeline

Account Manager

GrubHub
06.2021 - 07.2023

05.2021 - 09.2021

Teacher & Program Coordinator

Sankofa
01.2019 - 03.2019

Resolution Associate I & II

Gallagher Bassett Downers
11.2018 - 05.2021

Social Media Marketing Assistant

KBD Group
08.2017 - 12.2017

Marketing Assistant

Relentless Strategies Marketing
05.2016 - 08.2016

Staff Writer

HerCampus
09.2015 - 05.2018

Public Relations Intern

Illinois Credit Union
06.2014 - 08.2014

Bachelor of Science - Public Relations & Marketing, Marketing

Hampton University

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