Taylor White
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
01.2024 - 04.2024
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Achieved performance targets consistently by maintaining a strong work ethic.
Assistant Supervisor
Burlington
09.2023 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Scheduled work hours for employees based on store traffic patterns.
- Provided leadership, insight and mentoring to newly hired employees.
Team Lead
Big Lots
02.2022 - 09.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Customer Service Representative
Kroger
03.2020 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma -
CyCreek High School
Houston, TX06.2020
Skills
- Employee Performance Management
- Data Recovery
- Information Protection
- Microsoft Outlook
- Remote Support
Timeline
Customer Service Representative
Foundever
01.2024 - 04.2024
Assistant Supervisor
Burlington
09.2023 - 02.2024
Team Lead
Big Lots
02.2022 - 09.2023
Customer Service Representative
Kroger
03.2020 - 01.2022
Diploma -
CyCreek High School