Taylor Wilborn
Surprise,AZ
Summary
Proven track record in enhancing customer engagement and streamlining operations, notably at Sally Beauty. Skilled in organization and multitasking, adept at fostering team collaboration. Achieved significant improvements in customer satisfaction and service efficiency, leveraging expertise in customer service and a knack for creating compelling product displays.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
Sally Beauty
Surprise, AZ
08.2023 - 05.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Restaurant Hostess
Desert Diamond Casino
Glendale, AZ
07.2022 - 09.2022
- Assisted in planning private events at the restaurant, ensuring flawless execution from setup to breakdown.
- Ensured timely seating of guests by effectively managing reservation system and table assignments.
- Streamlined communication between front-of-house and back-of-house teams, minimizing delays in service delivery.
- Handled guest complaints professionally, resulting in successful resolutions and increased overall satisfaction ratings.
Restaurant Hostess
Dennys Restaurant
Surprise, AZ
01.2022 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Valley Vista High School
Surprise, AZ05.2022
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
Languages
American Sign Language
Professional Working
Timeline
Beauty Advisor
Sally Beauty
08.2023 - 05.2024
Restaurant Hostess
Desert Diamond Casino
07.2022 - 09.2022
Restaurant Hostess
Dennys Restaurant
01.2022 - 04.2022
Valley Vista High School