TAYLOR WILLDEN
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
8
8
years of professional experience
Work History
Stylist
PRODO BLOWDRY BAR
10.2023 - 02.2024
- Provided various services to salon guests including washing hair, drying and styling
- Styling guests' hair for special events
- Cleaning and making the salon presentable for guests to enjoy
- Stocked product, checked customers out, signed up guests for memberships, updated guest profiles, etc.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized styling advice.
- Organized sales area and work station to showcase products and boost sales.
Support/Salon Assistant
ETHEREAL SALON
02.2023 - 09.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Offered exceptional service and support to walk-in and scheduled customers.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared and mixed color formulas for clients' hair.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
- Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
- Promoted salon services and products to boost sales revenue and enhance overall client experience.
Sales Associate
DESERET BOOK
08.2021 - 10.2021
- Achieved or exceeded sales goal 90% of shifts
- Assisted customers on the sales floor and on the telephone
- Cash register experience
- Organized online and phone order pick-ups
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked with customers on special orders
- Cleaned and made sure store was presentable to customers each day.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Lead Teacher
Shenker Academy
01.2019 - 03.2021
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Secretary
American Fixture and Display
02.2018 - 09.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Seasonal Sales Associate
Pink Desert
11.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Patient Service Rep
Intermountain Healthcare
04.2016 - 10.2016
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Used scheduling software to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
Education
COSMETOLOGY DEGREE -
Aveda Institute Provo
Provo, UT10.2022
HIGH SCHOOL DIPLOMA -
Desert Oasis High School
Las Vegas, NV05.2014
Skills
- Customer Service
- Communication
- Salon cleanliness
- Maintaining supplies
- Appointment Scheduling
- Professional Appearance
- Cleanliness and sanitation
- Recordkeeping skills
- Payment Collection
- Schedule Management
- Telephone switchboards
Volunteer English Teacher- International Language Program
International Language Program
April 2021-July 2021
Kiev, Ukraine
Volunteered with ILP for four months to provide knowledge of the English Language to kids ages 3-16 years of age. Engaged students in activities, crafts, etc. in the English Language. Prepared the weekly lesson plans.
Timeline
Stylist
PRODO BLOWDRY BAR
10.2023 - 02.2024
Support/Salon Assistant
ETHEREAL SALON
02.2023 - 09.2023
Sales Associate
DESERET BOOK
08.2021 - 10.2021
Lead Teacher
Shenker Academy
01.2019 - 03.2021
Secretary
American Fixture and Display
02.2018 - 09.2018
Seasonal Sales Associate
Pink Desert
11.2017 - 01.2018
Patient Service Rep
Intermountain Healthcare
04.2016 - 10.2016
COSMETOLOGY DEGREE -
Aveda Institute Provo
HIGH SCHOOL DIPLOMA -
Desert Oasis High School
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