Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Taylor Wilson

Houston,TX

Summary

Personable and dedicated customer service and patient care representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Moore Dermatology
Houston, TX
05.2024 - Current
  • Obtained client's medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing, prior authorizations and scanning documents.
  • Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.

COVID 19 Intern

Comprehensive Medical Mentoring Program
New Orleans, LA
08.2023 - 02.2024
  • Educated vulnerable, at-risk populations in local communities about COVID-19 and additional public health topics.
  • Educated nursing homes about the effective methodology for mitigating and preventing COVID-19.
  • Completed Capstone Project
  • Attended various community service events

Sales Associate

Gap
New Orleans, LA
01.2022 - 07.2022
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Nanny

Self-employed
Houston, TX
06.2021 - 10.2021
  • Assisted with light housekeeping duties as well as running errands.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Built positive and nurturing environments to support child social and emotional growth.

Sales Associate

Smallcakes Cupcakery & Creamery
Houston, TX
06.2018 - 05.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Met customer service goals and exceeded customer expectations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Birthday Party Host

Chicks With Class
Houston, TX
05.2017 - 03.2018
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Coordinated refreshments and food for indoor, outdoor and special location parties.
  • Decorated and set tables by party themes and age groups.
  • Helped clients plan themed events for young children.

Education

Bachelor of Science - Public Health Sciences / Biology

Xavier University of Louisiana
New Orleans, LA
05.2024

Skills

  • Patient Flow Management
  • Patient-focused care
  • Customer Service

Certification

  • Health Literacy Response to COVID-19 Certificate, New England Public Health Training Center
  • Coronavirus What You Need to Know Certificate
  • Monkeypox What You Need to Know Certificate

Volunteer Work

  • Second Harvest Food Bank
  • Comprehensive Medical Mentoring Program
  • CVS Pharmacy Technician Trainee

Timeline

Medical Assistant

Moore Dermatology
05.2024 - Current

COVID 19 Intern

Comprehensive Medical Mentoring Program
08.2023 - 02.2024

Sales Associate

Gap
01.2022 - 07.2022

Nanny

Self-employed
06.2021 - 10.2021

Sales Associate

Smallcakes Cupcakery & Creamery
06.2018 - 05.2019

Birthday Party Host

Chicks With Class
05.2017 - 03.2018

Bachelor of Science - Public Health Sciences / Biology

Xavier University of Louisiana

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Taylor Wilson