Taylor Wilson
Caldwell,ID
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering several years of success in sales and service positions.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Collections Specialist
Citibank
Meridian, Idaho
06.2020 - 08.2024
- Managed customer communications to ensure clarity and understanding of payment requirements.
- Resolved disputes efficiently by analyzing account details and negotiating mutually agreeable terms.
- Executed payment processing tasks accurately while adhering to compliance regulations.
- Improved customer relationships by addressing concerns and providing tailored payment options.
- Maintained up-to-date documentation of collection activities and customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Branch Manager
Liberty Loans
Meridian, Idaho
03.2018 - 05.2018
- Developed and implemented branch policies to enhance operational efficiency and compliance.
- Evaluated branch performance metrics to identify areas for operational improvement.
- Established strong customer relationships to foster loyalty and repeat business.
- Led team meetings to discuss sales strategies and operational challenges.
- Resolved customer complaints swiftly to maintain satisfaction.
- Analyzed competitor offerings to adjust branch services for better market positioning.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Education
Vallivue Academy
Nampa, IDSkills
- Compliance management
- Dispute resolution
- Customer relationship management
- Operational efficiency
- Performance evaluation
- Team leadership
- Negotiation skills
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Performance improvement techniques
Certification
- Certified Nursing Assistant
Timeline
Collections Specialist
Citibank
06.2020 - 08.2024
Branch Manager
Liberty Loans
03.2018 - 05.2018
Vallivue Academy