Taylor Wilson

• Manage product development for +85 licensed partners globally for multiple brands in company portfolio.
• Support company revenue by streamlining processes and implementing cost-saving measures.
• Enhance team collaboration through regular communication, goal setting, and performance evaluations.
• Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Improve project efficiency with strategic planning, resource allocation, and time management practices.
• Implement effective merchandising strategies to maximize sales and profitability.
• Built relationships with customers and community to establish long-term business growth.
• Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented effective merchandising strategies to maximize sales and profitability.
• Built relationships with customers and community to establish long-term business growth.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Manage 26+ licensee relationships totally 30M + in royalty sales.
• Onboard new business partners and level set process and expectations.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Directed concept design, feature definitions and production support.
• Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.

Manage assigned licensee product development and life cycle. Key Responsibilities include:

• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
• Communicated best practices among on-site and external personnel to align efforts and goals
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
• Planned marketing initiatives and leveraged referral network to promote business development

Coordinate and liaise with payroll, benefits and recruiting to help drive implementation of a new Human Capital Management system. Key responsibilities includes: Developing and updating company personnel policies, standard operating procedures and employee handbook, ensuring timely and accurate entry of personal and subcontractor data into a central database and updating key human resources metrics, including turnover, terminations, new hires/rehires, job and rate changes. Supported project by responding to customer requests via telephone and email.

• Successfully launched the new HCM system by implementing effective company communication plan.
• Planned and coordinated logistics of company associate discount policy.
• Helped create and launch leadership development training
  
  

Led the problem-solving strategy of driving client engagement and traffic into the store to drive towards monthly revenue goals. Balanced priorities, including strategic, operational & leadership excellence with an authentic approach for more than 15 managers and associates. Key responsibilities included: Planning, facilitating and presenting all monthly team meetings, recruiting, onboarding new hires , leading product training classes, and hosting store events and company product launches.

• Consistently exceeded monthly sales targets by 20-50%.
• Planned and executed business meetings for senior executive corporate leadership team.
• Top performing store in the Region for client loyalty program, increased penetration by 60%.
• Generated and developed leads to acquire new clients.
• Managed team of three direct reports; promoted multiple team members within 6-12 months.

Led all aspects of the business, store operation, strategy, human resources and customer service for a premium door Kate Spade boutique. Managed a team of 20-30 direct reports for a top 10 high traffic store in the company. Key responsibilities included: developing leadership candidates, coaching sales and leadership team, customer relations, and maximizing profit while managing bottom line, curating client relationships and driving customer loyalty.

• Created partnerships and networked within the internal and external community leading to multiple successful store events with top conversion results 30% or more
• Hosted district calls reviewing: scheduling, training and planning for key business days
• Top performing store in the area for sales to plan in 2016 by 20%
• Managed event logistics and operations, including support staff, vendor services and volunteers
• Accurately calculated and processed expenses during and after events

Managed $10M location with 35-45 team members to drive company initiatives and deliver sales plan results. Key responsibilities included: collaborating with team members to solve product related issues for customer, creating individual development plans and 30-60-90 day plans for all leadership team members, planning and generating weekly and monthly schedules for leadership,"in home"and sales teams.

• Led monthly Associate Store Manager conference calls highlighting specific human resources (recruiting, training and development) opportunities
• Partnered with DM in managing proper payroll allocation for west district.
• Fostered community relationships and involvement to support company driven local vendors. Resulting in top performance in the Region

Managed the customer service and staffing for $5M+ business. Collaborated with direct reports and customer experience staff providing performance feedback to support development of 50-60 team members. Key responsibilities included: creating strategy and action plans for key business metrics, writing and delivering associate yearly appraisals, and leading the training and development of all associate population and two direct reports.

• Promoted to top volume store in the area within 12 months
• Led seasonal training for market teams across 5 locations for two years.
• Developed future leaders for the market and district. Promoted three team members to leadership position in multiple locations within 12 months.
• Increased overall customer experience score 19%

• Managed the entire operation of a $3M business, including managing all of the systems and processes to uphold company standard. Created an environment that ensured customer satisfaction, maximum productivity and profitability by translating and implementing corporate and brand developed business strategies for a team of 20-25.