Taylor Winbigler

11215 Hillman Dr,MI

Summary

Dynamic and engaging professional with extensive experience in customer service and event management. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills. Recognized for implementing training programs that improved service delivery and for managing high-volume events with precision and care.

Overview

years of professional experience

Work History

Bartender

Art and Jakes

11.2022 - 05.2025

Crafted and served beverages while ensuring customer satisfaction and adherence to health standards.
Maintained clean and organized bar area, optimizing workflow and enhancing service efficiency.
Assisted in training new staff on drink preparation techniques and customer service protocols.
Developed expertise in cocktail recipes, improving menu knowledge for personalized customer recommendations.
Managed inventory levels, tracking supplies to minimize waste and ensure product availability.
Implemented strategies for upselling premium beverages, contributing to increased sales revenue.
Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Banquet Manager

Mac Ray Harbor

04.2021 - 04.2022

Supervised banquet staff to ensure high-quality service and guest satisfaction.
Coordinated event logistics, including setup, service flow, and breakdown procedures.
Developed and implemented training programs for new staff on service standards.
Made staff schedules and floor plans to ensure guests there was always someone available for their needs.
Resolved guest inquiries and complaints promptly to enhance overall event experience.
Delegated tasks to staff members to maximize production under tight deadlines.
Enhanced banquet operations by streamlining communication between kitchen and service staff.
Directed and managed banquet functions for up to 400 person event.

Customer Relations Specialist

Dream Limousine

02.2016 - 06.2019

Assisted customers with inquiries, providing timely and accurate information on services offered.
Managed client reservations, ensuring seamless coordination of transportation logistics.
Responded to customer feedback, implementing solutions to enhance service satisfaction.
Developed and maintained positive relationships with clients through effective communication strategies.

Server/Bartender

Dooleys

10.2012 - 02.2016

Provided exceptional customer service, ensuring positive dining experiences for all guests.
Assisted in training new servers on menu items, service standards, and operational procedures.
Handled cash transactions accurately, maintaining accountability during shifts.
Maintained cleanliness and organization of dining areas to uphold restaurant standards.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.

Education

Wedding And Event Planning Certification - Wedding And Event Planning

New York Institute Of Art And Design

New York, NY

05.2016

High School Diploma -

Fraser High School

Fraser, MI

06.2011

Skills

Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance

Engaging personality
Cleanliness and hygiene
Responsible alcohol service
Payment processing
Handling difficult customers

Timeline