Taylor Winslow
Columbus,MI
Summary
Dedicated customer service professional with over ten years of experience in enhancing client satisfaction and loyalty. Proven ability to resolve conflicts and provide excellent support, leveraging strong communication skills to foster positive relationships and exceed service targets. Eager to contribute to a dynamic team focused on delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Waitress
Ken’s Country Kitchen
Richmond, MI
11.2024 - Current
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer orders accurately using point-of-sale system.
- Assisted in training new staff on operational procedures and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Supported promotional events by showcasing daily specials to patrons.
Bartender
Nolan’s Irish Pub
Smiths Creek, MI
11.2019 - 10.2024
- Prepared and served a variety of beverages, ensuring high-quality standards.
- Assisted in managing bar inventory and supplies for optimal efficiency.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Engaged with customers, providing personalized service to build rapport and loyalty.
- Trained new bartenders on techniques and customer service expectations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Janitor
Alkoz Building Services
Redford, MI
07.2017 - 10.2019
- Operated cleaning equipment including floor scrubbers and vacuums to maintain cleanliness standards.
- Conducted routine inspections to identify maintenance needs and ensure facility safety compliance.
- Sanitized high-touch surfaces regularly to enhance hygiene and reduce the spread of germs.
- Collaborated with team members to execute efficient cleaning schedules across multiple facilities.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Manager
Taco Bell Restaurant
Allen Park, MI
06.2015 - 06.2019
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff on food safety protocols and customer service best practices.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented employee scheduling systems to optimize labor costs while maintaining service quality.
- Fostered a positive work environment, encouraging teamwork and open communication among staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
North Branch High School
North Branch, MI05.2014
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Memorization
- Adaptability
Timeline
Waitress
Ken’s Country Kitchen
11.2024 - Current
Bartender
Nolan’s Irish Pub
11.2019 - 10.2024
Janitor
Alkoz Building Services
07.2017 - 10.2019
Manager
Taco Bell Restaurant
06.2015 - 06.2019
High School Diploma -
North Branch High School