Taylor Womack
Charlotte,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Dillard's , Inc.
Charlotte, NC
07 2024 - Current
- Disinfecte and mopped bathrooms to keep facilities sanitary and clean.
- Vacuum rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dust and wipe down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Return emptied garbage receptacles to proper locations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restock towels and amenities in bathrooms, bedrooms.
- Improve warehouse efficiency by organizing and maintaining a clean dock area.
- Use handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Pitch in to assist in other dock-related tasks to complete work on time and running smoothly.
- Collaborate with team members to complete tasks efficiently, improving overall productivity.
Customer Service Cashier
Dillard's, Inc.
Charlotte, NC
04.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Dillard's, Inc.
Charlotte, NC
10 2021 - 04 2024
- Maintained an organized and visually appealing sales floor to enhance the shopping experience for customers.
- Assisted customers with product inquiries, providing detailed information to facilitate informed purchase decisions.
- Handled customer inquiries and concerns with empathy, fostering a positive shopping atmosphere.
- Provided personalized shopping experiences by understanding customer needs and preferences.
- Trained new employees on store policies and customer service practices to uphold brand standards.
- Executed visual merchandising strategies to showcase new products and seasonal items effectively.
- Managed cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Sales Associate
Macy's
Charlotte, NC
04.2021 - 09.2021
- Operated POS terminals and cash drawer balancing.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers upon entry, creating positive first impression and fostering loyalty.
Team Member
Firehouse Subs
Charlotte, NC
02.2019 - 01.2020
- Provided friendly and efficient service to customers, ensuring a positive dining experience.
- Maintained cleanliness of the dining area by promptly clearing tables and sanitizing surfaces.
- Assisted in preparing fresh sandwiches and salads according to customer orders.
- Took and accurately processed customer orders, both in-person and over the phone.
- Monitored inventory levels and communicated restocking needs to management.
- Engaged with customers to receive feedback and enhance service delivery.
- Followed food safety protocols to ensure high standards of hygiene and quality.
- Assisted with cash register operations, handling transactions accurately and efficiently.
- Learned all required tasks quickly to maximize performance.
- Responded to customer questions and resolved issues promptly to maintain satisfaction.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new staff on food preparation techniques and customer service protocols.
Hostess
IHOP
Huntersville, NC
09.2018 - 08.2019
- Assisted in maintaining a clean and organized front-of-house area to enhance the customer experience.
- Managed guest seating arrangements to optimize flow and minimize wait times during peak hours.
- Handled guest inquiries with patience and professionalism, ensuring a welcoming atmosphere.
- Maintained accurate records of reservations and waitlists to facilitate efficient seating.
- Utilized strong communication skills to relay customer feedback to management for service improvements.
- Performed opening and closing duties, including setting up the dining area and ensuring supplies were stocked.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in organizing special events and large party reservations to ensure smooth operations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High school or equivalent -
Willam Hough High School
Cornelius, NC01.2019
Skills
- Problem-solving
- Complaint handling
- Time management
- Customer service excellence
- Multitasking and organization
- Stress management
- Customer service
- Attention to detail
- Teamwork and collaboration
- Customer service expert
- Customer communication and empathy
- Support services
- Friendly and patient
- Highly professional
- Organizational skills
- Service desk team management
- Problem-solving abilities
- Empathy and patience
- Verbal and written communication
- Adaptability and flexibility
- Team collaboration
- Email communication
- Sales support
- Active listening
- Product knowledge
- Conflict resolution
Certification
Food Handler Certification
Additional Information
I worked at Firehouse Subs for a year. my duties would consist of taking orders. prep the vegetables and also handle money. I work well with others, and I always have a smile on my face.
Timeline
Customer Service Cashier
Dillard's, Inc.
04.2024 - 07.2024
Sales Associate
Macy's
04.2021 - 09.2021
Team Member
Firehouse Subs
02.2019 - 01.2020
Hostess
IHOP
09.2018 - 08.2019
Customer Support Specialist
Dillard's , Inc.
07 2024 - Current
Sales Associate
Dillard's, Inc.
10 2021 - 04 2024
High school or equivalent -
Willam Hough High School